Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,040 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 247 reviews)); "Work Life Balance is Good" ((in 220 reviews)); "Benefits are great" ((in 138 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 91 reviews)); "great team and people to work with" ((in 84 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Layoffs are frequent and at times done in a demeaning way to those being laid off." ((in 41 reviews)); "No training" ((in 19 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 14 reviews)); "Leadership sets the tone for the company and that tone has been very political, selfish, unempathetic, rampant with favoritism, and ripe with indecision around strategy and direction." ((in 10 reviews)); "Experienced some bullying from C" ((in 5 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,708 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

May 28, 2023

Pretty decent company to work for

Staff technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Pay seems to be getting better, and high level management is focusing on employee growth and health. Solid work life balance and does not seem to be pushing to force people back to work. Lots of company events to attend, and the culture in general is pretty solid.

Cons

Pay is still not on par with other competitors but hopefully that is getting better. Bonus is tied to company forecasted performance. If sales doesn't hit the goal, it can penalize the entire employee base that relies on gencentive. (bonus structure), even if they set the bar too high.

5.0

May 25, 2023

Great Company to work with

Software engineer lead

Recommend

CEO approval

Business Outlook

Pros

Amazing Work-life balance Very supportive management Good Package

Cons

Full-time remote so can't meet people in person more often. Very strong on DEI than necessary. It might potentially impact the quality of teammates.

2.0

May 25, 2023

Nice people, poorly managed

Software engineer

Recommend

CEO approval

Business Outlook

Pros

The immediate colleagues are really nice and talented people. Good work life balance and flexibility, no one is breathing down your neck. Shout out to the leadership folks in Budapest, they are probably the best, as transparent as possible, open, friendly, trying to make things work.

Cons

Salary is well below the market. No career opportunities. Collaboration between teams is basically non-existent. Many-many 'we have no idea what's next' moments over the years, lack of vision, or lack of communication from the management. There is only communication about the 'great success' and the 'big win'. Record revenue? Sure! Yearly bonus? Well, that's just delayed endlessly and silently, and cut back in the end. The company values are only mandatory for the employees. For the C-suite they are just propaganda to spread on every meeting, they don't practice what they preach. They fired close to a 1000 people at the end of last year because of dropping products, for the CEO, that's the 'best strategic decision'. Because the layoffs, trust has fallen in the leadership, but instead addressing concerns in a meaningful way, all responsibility is pushed back on the employees.

Viewing 598 - 600 of 2,708 Reviews

Jobs at Genesys

Direct Response Representative

Business Development Representative

Sr. Customer Success Manager, Strategic Account

Sr. Customer Success Manager, Strategic Accounts

Business Development Representative

Genesys

Genesys reviews

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Pretty decent company to work for

Great Company to work with

Nice people, poorly managed

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