Good people, decent pay and benefits but no career and terrible top management
Pros
Let me start by stating the undeniable fact that as a whole, there are thousands of wonderful, capable, hard working customer experience professionals working at Genesys who are incredibly helpful, welcoming and team oriented, they however are generally not the ones taking the big commissions or titles. Genesys has a very low performing sales, CSM, support and even worse PS teams. Sales has a mixed bag of people but the CSM team for example has had these petty low level managers who have maintained control over the years and have consistently driven talent away. In sales, unrepentant “culture felons” who consistently behave in ways that directly contradict the stated corporate values, are not only not reprimanded but encouraged, and even recruited from the outside. The more toxic, the more “leadership material” they have in the eyes of their Global Sales management's chaos. The new sales leadership in North America is very capable, intelligent and authentic. How much is he going to be able to shield his team from his terrible, narcissistic, toxic management ? -- we just don’t know.
Cons
At Genesys, anybody who is focused on selling contact center technology will likely never be recognized, promoted or thanked, but they can make good money and deal with iconic brands and very successful clients. If they put their head down and don’t mind the politicals raising through the ranks, taking credit for their work and taking the stage with the always disengaged celebrity CEO and his henchmen/women, then they’ll find a good quiet place to work with amazing benefits and wonderful people around them. Also keep in mind that there are no careers at Genesys, once you spend 18 months at Genesys the only way to a promotion, is toxic winner-takes-it-all politics. The big layoffs last month showed just how dire the situation is, it was obvious that many of the affected were working on products that had low market value and were being used as political platforms for the former-Cisco overlords (it was not the engineers' fault that the products had no competitive vision and/or viability). On a separate category of the affected, these were top performers in various areas who voiced their opinion about the need to improve decision making, their termination in the hundreds, was 100% a political hit against friendly and constructive descent.