Genesys reviews

Massive uncertainty, repeated rounds of layoffs, nonsense out the ears! There have been several rounds of mass layoffs, while profits soar! And you can never tell when another round will come, or who will get the axe -- it seems to be totally random! Explanations are pure double-speak -- 'realigning the taxonomy' and so on. Everyone is on edge, waiting for the next round of random job cuts. Meanwhile, the company is sickening drunk on business process adoption -- they adopt a new one every week, do a half-hearted job of implementing it, and then move on to the next.

It was good while it was still Interactive Intelligence in Indianapolis. Things started going downhill after the purchase of what would become the PureCloud group. Many people fighting for other's positions from within. After the Genesys acquisition this continued along with layoffs. Managers and Execs did not research or respect the value of longtime employees, instead made cuts based soley on single person's recommendation. Many others are leaving due to this hostile nature and silent cuts by Genesys. If you are still at an interactive intelligence location i would recommend finding another job as soon as possible. You can tell that Genesys didn't learn anything from the previous acquisition where the CEO mentioned that it had gone badly and didn't anticipate the company culture differences. They are repeating exactly that same mistake with Interactive Intelligence.