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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,706 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      1.0
      Jan 25, 2016

      Old and in the way

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Genesys first few months are awesome as a field sales resource. Then, once must see deployed what one has sold. In this case, the Genesys Cloud products are the only future for the company.

      Cons

      Honesty far and few in between. Senior managers will lie to you at the drop of a hat. The Cloud products can only be described as painful and lacking in contrast to a competitor. The company is in a death hold. As of now, most very large customers that Genesys put on cloud were on premise customers again, because cloud is that bad.

      avatar
      Genesys Response
      10y
      Thank you for sharing your feedback. I am truly sorry to hear that you have this perception of Genesys and our products. We believe that our cloud offerings are a critical component to our growth strategy and that we are executing well against all of our key milestones, including our customer NPS. We are building a company that will stand the test of time, and we are investing to build an iconic company that both customers and employees love. I’d like to encourage you to contact your HR business partner or myself so we can get a better understanding of your concerns and address them. ...Tracy Cote, SVP HR
      3.0
      Nov 20, 2015

      Transformation is challenging

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Genesys is the contact center market leader. In recent years Genesys has increased it's leadership in large part because competitors have imploded or taken their focus away from the contact center space. When you work for a leader you are afforded additional leniency than others in the marketplace. As a leader I also believe that Genesys has a good chance to succeed in spite of itself. Most of the executives are aware of the challenges and will acknowledge them.

      Cons

      Culture. Genesys does not have an empowering culture therefore change is extremely challenging. Like many software companies Genesys suffers from a NIH mentality and causes significant barriers to innovation. Many of these cultural challenges are highlighted with the cloud solution. There level of organizational silos, bureaucracy and latency which are unacceptable for the company maintain a leadership position. This has been little movement in this areas despite the One Genesys initiative. Changing a 20 year culture is not any easy task. Genesys is suffering through the same challenges as many prior industry leaders. At present I'm not sure what the outcome will be.

      avatar
      Genesys Response
      10y
      Thanks for your feedback. I acknowledge that change is difficult, and I am extremely proud of how rapidly Genesys has evolved, successfully responding to a rapidly changing competitive landscape as we move into the cloud. Our strategy is to invest internally and also to go outside. In the case of cloud, we are leveraging many long time employees, but we have also gone outside for talent and have acquired over a dozen companies as you probably know. I for one am confident that we will continue to be the leading provider of contact center and customer engagement solutions. If you have not escalated some of your more tactical concerns internally to me or your management, I recommend you consider doing so. Thanks again for taking time to share your thoughts. Paul Segre, CEO
      2.0
      Apr 29, 2015

      Mediocre

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flex work environment, Friendly people, Good space

      Cons

      Highly matrix ed, No transparency, lots of middle managers, DCO office location

      Viewing 190 - 192 of 2,706 Reviews
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      ReviewsGenesys reviews

      Glassdoor has 3,038 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.