Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,045 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (159) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (48) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 252 reviews)); "Work Life Balance is Good" ((in 223 reviews)); "The benefits are good!" ((in 155 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 84 reviews)); "Great leadership and company path" ((in 82 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Layoffs are frequent and at times done in a demeaning way to those being laid off." ((in 46 reviews)); "No training" ((in 21 reviews)); "Local upper management is horrible." ((in 14 reviews)); "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" ((in 8 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,711 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Work/Life balance

4.2

Culture & values

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Mar 30, 2018

Great company overall

Senior software qa engineer

Recommend

CEO approval

Business Outlook

Pros

Many different projects and oportunities to grow

Cons

Average salary, but a lot of perks

5.0

Mar 29, 2018

Great people and opportunities

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fantastic people who are smart, enthusiastic and good fun to be around. I have found the working environment to be nuturing, there are a lot of opportunities to grow and make your mark. It's male dominated currently but it's still a great place to be a women, we are treated as equal and management are keen to even up the numbers. The product is great, it feels like we are on a winner and going places. Open time off and flexible work from home, plus a nice office with free treats and drinks.

Cons

Pay rises are very small within current job and are awarded per team to be split around. Only way to get a pay rise is to get a promotion. However, with plenty of promotions going around and lots of room to grow there is still opportunities to move up the pay grades.

Genesys Response

8y

Thank you for taking time to write a review. It is always nice to hear that our employees enjoy the people that they work with and their work environment. I agree with you that diversity is an area where we can always do better. As you know from Tom Eggemeier's blog post on International Women's' day, we are focused on improving our candidate pool to be as inclusive as possible of diverse candidates. Feel free to refer your friends ☺ If you have any questions or have any ideas on how we can make Genesys an even better place to work let us know! …Tracy Cote (Chief People Officer)

5.0

Mar 29, 2018

Great place to work; many opportunities for career growth and new technology

Software development manager

Recommend

CEO approval

Business Outlook

Pros

- Opportunities for new projects \ new technologies - Heavy investment in R&D and sharing of best practice within Genesys. Genesys hosts a yearly conference for engineers to get together to demonstrate their work (booths and presentation). Newly joined team members get to attend as well. - Genesys encourages innovations. Weekly webminar tech talks, Bi-weekly on site tech talks, Gennovation Days (our internal hackathon), and hosting other external hackathons and seminars. - Best effort to keep up to date with technology \ AI. Invest in rewrite to align with best practice and latest technology - Management is open to new ideas and have frequent 1-1s. - Good work life balance. Flexible working hour. Open time off. - Bonus pay out every year (Performance based allocation) - Great location. Shorten every day commute.

Cons

- No restaurant within walking distance to office.

Genesys Response

8y

Thank you for your review and feedback. I always like it when I have to press the show more on the Pros section. It's true that we are investing in R&D, building great products, and our work in AI is very exciting. Innovation is critical to our success, and hearing that our employees enjoy having fun with internal Hackathons and our other innovation contests helps build excitement for the future. Not sure I can help on the restaurant front but maybe maybe UberEats will be in Markham soon! …Tracy Cote (Chief People Officer)

Viewing 1981 - 1983 of 2,711 Reviews

Jobs at Genesys

Customer Success Director

Customer Success, Director

VP, Product Management - Core Platform Foundations

Senior Customer Success Manager

Senior Customer Success Manager

Genesys

Genesys reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company overall

Great people and opportunities

Great place to work; many opportunities for career growth and new technology

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