Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,710 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      5.0
      Oct 29, 2017

      Exciting Time & Great Culture!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Genesys is uniquely positioned to take advantage of the opportunity in the market given the breadth of the solutions offered to meet each of the relevant market segments. It's clear that the sales culture is a key component of the success of the company overall. Sales leaders understand the importance of celebrating success, setting a clear vision for the future and building camaraderie in order to make everyone more successful.

      Cons

      None at the current time. This is a company that is constantly innovating in order to keep up with a changing market. This creates opportunity and excitement, but is not a place for those that don't appreciate a fast paced environment with high performing teams that like to win.

      2.0
      Oct 27, 2017

      Downhill as a place to work after financially-motivated merger

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Certainly, dominant position in the CX / Contact Center market. Probably no other company has the breadth and depth of offer that Genesys has, especially now that who knows what is going to happen with Avaya. This is exciting for Sales professionals.

      Cons

      The merging with Interactive Intelligence (completely finance-driven) has been disastrous for headquarters personnel, especially in non-Engineering functions. I hear: low morale, harsh management environment, many jobs shipped elsewhere. Many experienced people have left (most laid off, some of their own volition). There is still a climate of extreme uncertainty at headquarters.

      1.0
      Oct 27, 2017

      The "merge" was a takeover

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/life balance is good, I rarely have to worry about what's going on at the office once I have left for the day.

      Cons

      Completely destroyed the culture of Interactive Intelligence, it's no longer a fun and relaxed place to work. The people who are still here are all looking to leave as Genesys continues to understaff us and off-shore jobs. Upward mobility is gone and we are being forced to take on new responsibilities for no extra pay to compensate for the lack of staffing. Not sure what customers and partners are going to be left with after CIC support is gutted and outsourced.

      Viewing 2038 - 2040 of 2,710 Reviews
      Related searches: Genesys jobs | Genesys salaries | Genesys benefits | Genesys interviews
      ReviewsGenesys reviews

      Glassdoor has 3,043 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.