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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,710 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      3.0
      Oct 27, 2017

      Culture continues downhill since the acquisition

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary is in line with expectations. Genesys is generous with bonus however has a horrible lead generation program.

      Cons

      Benefits are expensive. Gartner report is exactly correct -- Genesys is hard to work with and for. Genesys treats their partners poorly and seeing them looking for alternatives. Promotion from within is seldom except for at the very top -- they promote themselves at least once a year.

      5.0
      Oct 27, 2017

      Exciting time to be at Genesys, and a fun and rewarding Sales Culture!

      Director, solutions consulting
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is an exciting time for Genesys being the clear leader in Contact Centers as rated by 3rd party analysts, and a fun and rapidly changing space to be in. Working as a leader in the sales organization, I really enjoy the fact that at Genesys we work hard, but have fun while doing it. I recently attended a QBR at the beach in California and feedback from others included comments such as "Amazing" and "One of, if not the best, QBR attended". Without a strong and positive sales culture (with many long-term veterans plus growing) this would not be possible. Looking forward to being here for many more years!

      Cons

      No real cons I can think of, unless a person does not like fast paced change, because Genesys is a constant innovator and Leader.

      5.0
      Oct 27, 2017

      New Sales Hire

      Enterprise account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing team culture Fantastic support Leadership is focused on the customer receiving the best solution for their needs Everyone works towards the same goals Very engaged group of people Work hard, play hard mentality - amazing events for QBR, SKO and Trip The technology is second to none (ask Gartner or Forrester) The implementation team is great to work with I have been here for just over two months and I have been impressed from day one. It was a tough decision to move from Oracle to Genesys, but it was the best choice I could have made. The atmosphere is inclusive, the goals are realistic and the entire organization wants you to win and will help you achieve it.

      Cons

      Due to the excellent growth (amazing for a sales role) Genesys is trying to keep up with Professional Services and Customer Success Rep demand. The only con I can think of is the need to ramp quickly to keep the momentum going (which they are actively doing).

      Viewing 2041 - 2043 of 2,710 Reviews
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      ReviewsGenesys reviews

      Glassdoor has 3,043 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.