Genesys reviews

4.2

83% would recommend to a friend

(2,709 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,709 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Aug 16, 2017

Great company with growing pains

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company has really set the standard for anyone else in the marketplace. The people here are some of the most talented that I've ever had the privilege to work with. Leadership speaks with one voice.

Cons

Like any big company, it's a little political. Thankfully, it hasn't become as toxic politically as companies like inContact. There's too much bureaucracy. For example, making everyone get a corporate credit card, if they travel, really serves no apparently purpose. If there is one, then tell us. Don't just say, "Because I said so." A lot of information to absorb on a daily weekly basis.

3.0
Aug 16, 2017

Expirience at Genesys

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very frienfly culture Good technical leaders Work/Balance

Cons

No career development No performance review system - bonuses/salary increase do not directly depend on your performance

5.0
Aug 16, 2017

Great Culture - Strong Belief in World Class Customer Experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Culture is great. Product suite is constantly innovating. The people here truly believe in ensuring that our customers deliver the best customer experience possible.

Cons

Not found any concerns yet.

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Glassdoor has 3,042 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.