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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,708 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.3

      Diversity & inclusion

      4.3

      Work/Life balance

      3.9

      Senior management

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      4.0
      Jun 9, 2017

      Many Changes Going On

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedules, competitive compensation and benefits

      Cons

      there are a lot of changes going on right now, hopefully they will mellow out

      4.0
      Jun 6, 2017

      So far..So good after acquisition

      Senior systems engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work and play hard mentally starting to creep back in after a few years of work hard, work even harder.

      Cons

      Still some uncertainty. A lot of engineers believe they will be eventually replaced by the cheaper less knowledgeable overseas employees

      5.0
      Jun 5, 2017

      Post-merger reflections

      Software development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      No merger is going to be perfect, but given the size, complexity and time crunch it has gone pretty well. I doubt many of the reviewers complaining about the merger have any real business knowledge and/or have been part of a merger of this size/complexity in any substantial way. We bounced some deadweight (long overdue), got a more focused approach on the roadmap, are more transparent from EVP down to individual contributor, and are looking forwards and upwards.

      Cons

      From an R&D perspective it seems like some areas of Genesys R&D is a bit stuck in the 90s (architecture, technology choices, lack of true DevOps, waterfall as opposed to Agile development, heavy process, desire to hire resources in the cheapest regions). A significant portion of the innovation has come from M&As instead of internally. As more of a 'start-up' side of R&D we have to fight for every resource and just had to go through a small RIF - this all while other R&D groups are trying to hire a significant number of resources and appear to have competing strategies/products. This indicates a lack of shared vision and communication at the top-level of the organization. Two, or three depending on how you count it, R&D groups competing to deliver where the 'fight' is heavily stacked in one group's favor.

      Viewing 2215 - 2217 of 2,708 Reviews
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      Glassdoor has 3,040 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.