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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,707 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      4.0
      Apr 7, 2017

      Formerly Interactive Intelligence

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      When I was with Interactive Intelligence, now Genesys, I was a remote employee and enjoyed very much the collaborative nature of our department and how we worked together as a team to accomplish goals. My director was great about allowing us to do our jobs with no micromanaging and encouraged us to utilize our strengths to better serve our clients which made work very enjoyable and productive in a positive way.

      Cons

      I was laid off due to reduction in force (RIF) but understand it was a business decision to market the company for sale. I respect why the changes were made but definitely miss working for ININ and wish the best for those who have transitioned to Genesys.

      3.0
      Apr 5, 2017

      Amazing when it was still Interactive Intelligence

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      My time working at ININ was the best in my career. The company culture, the people were amazing. The work was hard, but it was worth it.

      Cons

      The company will be in shambles for the next few years. There will be lots of attrition and the changes will occur very rapidly. I also have little trust for what management states about the future.

      1.0
      Mar 31, 2017

      To all ININ employees - get out now!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Used to work for ININ and loved it. Best culture, team, leadership, but everything has changed since the acquisition. Only pro about Genesys is that they have better time off policies.

      Cons

      Acquisition is going horribly. There are no real "leaders" at Genesys, only "managers". I don't think the execs have any idea how bad things really are on the ground level and they need to make some changes before all legacy ININ people find other jobs and leave a massive void (but it might already been too late). Absolutely do not value work/life balance. Also do not value career development or progression. They even took away the free candy that ININ had - I mean really?! that was a low blow. They will probably take away the free bagels on Friday's next. sad.

      Viewing 2260 - 2262 of 2,707 Reviews
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      ReviewsGenesys reviews

      Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.