GitLab reviews

3.4

53% would recommend to a friend

(740 total reviews)

Bill Staples

38% approve of CEO

37% positive business outlook

GitLab has an employee rating of 3.4 out of 5 stars, based on 740 company reviews on Glassdoor which indicates that most employees have a good working experience there. The GitLab employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

740 reviews
1.0
Sep 2, 2023

Talk A Good Game But Unable To Live It

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are good engineers at GitLab, these are those that haven't been around long enough to know that they have to suck up to the CEO to progress in the company, the others rest on saying the right things to the right people relater than actual ability.

Cons

GitLab presents itself, very arrogantly, as being a much better place to work than anywhere else. They spend lots of time telling the world how everyone else has it wrong and they are better. They talk a lot about their business values and how they are the best remote company to work for. The problem is that GitLab is no better or worse than any other company, and I can assure you they have their problems. My experience was that they are incredibly condescending about it which, to me, made them look like they don’t know what they are talking about. They talk about having a bias for action which in my experience was a total fallacy. I had to ask the CEO for permission for anything I wanted to do. Strangely I couldn’t get anyone to make a decision in case they incur his wrath. I have been out of the company for a while now but achieved so much more in the first two weeks of my next place than all the time I was at GitLab. GitLab preaches about iterating quickly and making the smallest possible changes. The reality of this is every project they embark on is mired in around 40% refactoring work because previous projects suffered from such narrow product requirements they were having to rewrite entire sections of the application, from what I saw this meant they actually iterate incredibly slowly compared to how quickly they could deliver with properly thought out requirements. From what I saw the CEO is all about micromanagement - something else they prepare lectures on not being. No decision that could be made without his approval which means that you manage to get nothing done, then you are penalised for slow progress. The CEO is trying to be a mini-Musk - laughingly - and, from what I could see, has employed sycophants and yes-people to ensure he stays in position. My experience was that the worst of these are the Product team who looked like a collection of empire builders, stuck so hard to the CEO’s side they just never make a decision. I didn’t experience one competent Product Owner in the entirety of my time there. The company needs to actually live their values instead of being scared and propping up a kakistocracy.

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GitLab Response
2y
Thank you for taking the time to share your experience at GitLab. As an all-remote company, we do have a unique operating style that can feel different than working at other companies. While we’ve defined and shared many of our ways of working publicly, these practices are intended to be iterated upon as we grow. Please know you can contact your People Business Partner if there are ideas you’d like to share that can help us to improve.
1.0
Aug 29, 2023

GitLab: The Worst Experience of My Career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Well, they used to give a lot of money for your home office setup, but the limits shrunk significantly between when I started and when I left. Also, there are some good folks there - very talented, and kind, empathetic people. But they're countered heavily by others, particularly in leadership, who are the complete opposite. The only other pro I can think of is that this ultimately led me to my current role at another company were I am way happier and I have a wider perspective on my career, how companies operate, and what I'm looking for at this stage in my life. I also learned a lot about DevOps in my role at GitLab, so I'm at least thankful for that. I should say this is only representative of my experience within the Customer Success organization, and maybe other areas of the company are better.

Cons

Yeesh, where do I begin? - Amateur / inexperienced contributors promoted into leadership roles that aren't equipped with the proper skills. Micromanagement is RAMPANT in this place. For a company that prides itself on autonomous, asynchronous , remote work, they sure like to have their hands in everything. My entire reputation with the folks I worked with there was ruined because of an individual, who happened to be my manager, who red-taped and blocked me from actually ever getting my job done. This was either due to zero trust in ICs, or due to strategies to shrink their workforce following the overhiring of 2021 - 2022 (more on this later). Again, if you like being an autonomous body who is trusted to do their work well, DO NOT WORK HERE. - Absolutely zero accountability on leadership's part. They do no wrong, and you better not question it. There were many times that I was called out on something I did wrong, or a deadline I missed (whether or not I was aware of the deadline - which is another story) - and when I tried to correct it, I was still given warnings because I hadn't made it obvious enough to leadership that I had corrected. Despite tagging leadership on issues, Slacking directly, copying on emails - if they missed those communications, it was my fault. - As others have alluded to, or called out: GitLab's values are just a façade. Pretty much everything in their public handbook is way outdated, and the values do not hold true. - The main reason I joined GitLab was due to the "Family and friends first, work second" value, a sub-value of their DiB value. I was so excited to work for a company that put this at the forefront of their values, but boy was I wrong. Any time taken to support family members during business hours was tallied behind the scenes, and put a mark against your work. I thought bringing my family to an on-site was going to be encouraged, especially with the value to "make family feel welcome". However, GitLab made it near-impossible to accommodate my family tagging along on a trip, to the point where I wasn't able to make final plans until only a week or two out, and spending much more than if I had booked it the month prior as planned. - No respect for neurodiversity here, despite that being a major part of their values. On another note, I suspect GitLab is still (or was, when I finally left on my own accord) trying to push people out the door after over-hiring in an attempt to shrink their workforce, but without having to pay the absurdly good severance advertised in the "public" layoffs that were done in early 2023. I've spoken to MANY other folks, former and current employees of GitLab who had similar experiences of getting written up for things that were unclear in the first place, vague, lacked deadlines or details, or were just flat-out unreasonable expectations, and felt like they were getting shoved out. Some folks have even claimed to me that GitLab discriminated on the basis of disabilities and race. As someone else in these reviews said - thinking about my time at GitLab makes me want to puke. The tension between management there and myself, the tension it caused among my family, and the time it wasted for me is something I never want to experience again. My anxiety and depression worsened to where I had to increase medications, and they had me convinced there was something wrong with me - to the point where I saw a shrink for the first time in my life. I literally have PTSD from my time there, and had to rearrange my home office before starting my new role so I wasn't sitting in the same corner being reminded of the horrible conversations I was subjected to with my "manager" there, particularly at the end. I've spoken to others who have also described PTSD in their post-GitLab life, having to rearrange furniture, work in other places, paint their walls new colors, etc.

avatar
GitLab Response
2y
Thank you for taking the time to share your experience at GitLab. We are disappointed to hear that your experience here did not reflect the company and culture we are aiming to create. Please know that we take issues such as bias and discrimination very seriously and have escalated this feedback to our People Leadership Group.
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Glassdoor has 808 GitLab reviews submitted anonymously by GitLab employees. Read employee reviews and ratings on Glassdoor to decide if GitLab is right for you.