GitLab reviews

3.5

54% would recommend to a friend

(737 total reviews)

Bill Staples

39% approve of CEO

38% positive business outlook

GitLab has an employee rating of 3.5 out of 5 stars, based on 737 company reviews on Glassdoor which indicates that most employees have a good working experience there. The GitLab employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

737 reviews
4.0
Sep 21, 2017
Recommend
CEO approval
Business Outlook

Pros

Fantastic company to work at, for so many reasons. Company values are well-articulated and are reflected in the actual culture. The product is popular and growing. You can contribute to any aspect of the company/product at any time, as long as you're delivering your main assignments on time. The remote-only part is fantastically well orchestrated, if you're into that sort of thing. There's a good level of respect for work-life balance. You can take off time whenever you need, and you're not generally expected to work overtime at all. I also loved the freedom to buy whatever I needed to do my job -- office equipment, software, books, conferences -- and get reimbursed online without having to ask anyone.

Cons

GitLab pays its engineers less than market rate. This policy was documented in the GitLab Handbook until fairly recently: "We pay on the lower end of market rates for engineering positions because we offer the benefit of working on open source (great workflow, peers, build reputation); most engineers take a pay cut to join." When I was hired, this meant I was making about 30% less than I could have at a comparable position in my city. When I left for another company a year later (also remote-friendly), it meant a 70% raise.

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GitLab Response
8y
Hi! Thanks so much for writing about your experience with GitLab. We’re working on our global compensation calculator to make sure it is accurate, fair, and scalable as we continue to grow. As with everything at GitLab, we are committed to iterating and improving with feedback. - Barbie Brewer, Chief Culture Officer
1.0
Aug 29, 2023

GitLab: The Worst Experience of My Career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Well, they used to give a lot of money for your home office setup, but the limits shrunk significantly between when I started and when I left. Also, there are some good folks there - very talented, and kind, empathetic people. But they're countered heavily by others, particularly in leadership, who are the complete opposite. The only other pro I can think of is that this ultimately led me to my current role at another company were I am way happier and I have a wider perspective on my career, how companies operate, and what I'm looking for at this stage in my life. I also learned a lot about DevOps in my role at GitLab, so I'm at least thankful for that. I should say this is only representative of my experience within the Customer Success organization, and maybe other areas of the company are better.

Cons

Yeesh, where do I begin? - Amateur / inexperienced contributors promoted into leadership roles that aren't equipped with the proper skills. Micromanagement is RAMPANT in this place. For a company that prides itself on autonomous, asynchronous , remote work, they sure like to have their hands in everything. My entire reputation with the folks I worked with there was ruined because of an individual, who happened to be my manager, who red-taped and blocked me from actually ever getting my job done. This was either due to zero trust in ICs, or due to strategies to shrink their workforce following the overhiring of 2021 - 2022 (more on this later). Again, if you like being an autonomous body who is trusted to do their work well, DO NOT WORK HERE. - Absolutely zero accountability on leadership's part. They do no wrong, and you better not question it. There were many times that I was called out on something I did wrong, or a deadline I missed (whether or not I was aware of the deadline - which is another story) - and when I tried to correct it, I was still given warnings because I hadn't made it obvious enough to leadership that I had corrected. Despite tagging leadership on issues, Slacking directly, copying on emails - if they missed those communications, it was my fault. - As others have alluded to, or called out: GitLab's values are just a façade. Pretty much everything in their public handbook is way outdated, and the values do not hold true. - The main reason I joined GitLab was due to the "Family and friends first, work second" value, a sub-value of their DiB value. I was so excited to work for a company that put this at the forefront of their values, but boy was I wrong. Any time taken to support family members during business hours was tallied behind the scenes, and put a mark against your work. I thought bringing my family to an on-site was going to be encouraged, especially with the value to "make family feel welcome". However, GitLab made it near-impossible to accommodate my family tagging along on a trip, to the point where I wasn't able to make final plans until only a week or two out, and spending much more than if I had booked it the month prior as planned. - No respect for neurodiversity here, despite that being a major part of their values. On another note, I suspect GitLab is still (or was, when I finally left on my own accord) trying to push people out the door after over-hiring in an attempt to shrink their workforce, but without having to pay the absurdly good severance advertised in the "public" layoffs that were done in early 2023. I've spoken to MANY other folks, former and current employees of GitLab who had similar experiences of getting written up for things that were unclear in the first place, vague, lacked deadlines or details, or were just flat-out unreasonable expectations, and felt like they were getting shoved out. Some folks have even claimed to me that GitLab discriminated on the basis of disabilities and race. As someone else in these reviews said - thinking about my time at GitLab makes me want to puke. The tension between management there and myself, the tension it caused among my family, and the time it wasted for me is something I never want to experience again. My anxiety and depression worsened to where I had to increase medications, and they had me convinced there was something wrong with me - to the point where I saw a shrink for the first time in my life. I literally have PTSD from my time there, and had to rearrange my home office before starting my new role so I wasn't sitting in the same corner being reminded of the horrible conversations I was subjected to with my "manager" there, particularly at the end. I've spoken to others who have also described PTSD in their post-GitLab life, having to rearrange furniture, work in other places, paint their walls new colors, etc.

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GitLab Response
2y
Thank you for taking the time to share your experience at GitLab. We are disappointed to hear that your experience here did not reflect the company and culture we are aiming to create. Please know that we take issues such as bias and discrimination very seriously and have escalated this feedback to our People Leadership Group.
1.0
Oct 18, 2023

Poor place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can work remotely and have a decent amount of time off.

Cons

When reflecting on my experience, I find myself contemplating, "Where do I begin?" It is important to acknowledge that the work environment I encountered had its fair share of challenges. One aspect that stood out to me was the misalignment between the company's values and the actions of its leadership. While the values were prominently displayed, it became evident that they were not consistently upheld by those in charge. This discrepancy created a sense of disillusionment among the employees. Additionally, micro-management and poor communication from leadership were prevalent issues that hindered productivity and collaboration. The rapid growth of the organization brought about the hiring of managers who did not fully embrace the company's values. This unfortunate circumstance contributed to the creation of a less-than-ideal work environment. Advancement opportunities were very limited, and seeking a well-deserved raise often felt like a never-ending process. Salary adjustments did not keep up with inflation. Regrettably, unchecked bias within the company made it challenging for minority employees to thrive. This issue needs to be addressed promptly and comprehensively to foster an inclusive and supportive workplace for all team members. Furthermore, it was disheartening to observe that teams not directly involved in revenue generation were not always recognized or treated as valuable contributors to the company.

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GitLab Response
2y
Please know we take unchecked bias and discrimination seriously and have shared your concerns with our People Leadership Group. We also encourage you to share your concerns directly with our Team Member Relations Team following these steps: https://handbook.gitlab.com/handbook/people-group/#how-to-report-violations
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Glassdoor has 805 GitLab reviews submitted anonymously by GitLab employees. Read employee reviews and ratings on Glassdoor to decide if GitLab is right for you.