GitLab reviews

Difficult monthly quota to hit without the ability to prospect and get your own leads. This leads to some months being lather lackluster The pay for this sort of position is pretty low. You set up a deal for 500k+ and get 30-40 bucks for it. Although they offer unlimited PTO, good luck hitting your quota if you ever take time off. Like I said, this is an inbound gig. To hit your quota, you essentially have to book a meeting and have a qualified meeting EVERY SINGLE DAY. If you take time off, that rhythm is disrupted and you also lose out on all of the leads that should have been routed to you. Although GitLab prides itself in its transparency, there is NO decorum in the slightest when it comes to its sales processes. You hear something different every day depending on who you talk to about what you should and shouldn't be doing. On top of that, you have teammates constantly stealing YOUR leads and capitalizing off of the work you've done prior. For example, you work a lead, they say they'll talk to you in two months. They reach back out and someone on your team will swoop in on that within seconds, delete your salesforce comments and work it themselves. Having to constantly go to managers to audit this and get credit on things stolen from you when you're stressed about hitting quota is extremely toxic.

A lack of diversity within the Customer Success management group is leading to employee dissatisfaction, particularly among Black and Brown team members. This has negatively impact team morale and performance. A lack of transparency and open communication hinders collaboration within this team. Managers operate in an exclusive circle, favoring their own ideas and discouraging constructive criticism from team members.