-Management is utterly incompetent. The vast majority of management has never worked at the customer service level within this company and has a very limited understanding of how things operate. They are constantly throwing out new ideas with little logic behind them, just hoping that something will stick and be marginally effective. You will frequently be given direction that contradicts directions you were given before. You will be reprimanded and disciplined when something goes wrong, regardless of whether the issue was a direct result of instructions you were given. Management will give you direction that makes zero sense from a business standpoint (ex: lowering rental rates with the goal of generating more rentals with zero evidence that doing so will actually result in increased rentals, you will then be blamed for the decrease in revenue). Location and regional management will completely ignore revenue generation in lieu of hitting pointless metrics that lead to them receiving a larger bonus. Upper management does not care about customer or partner satisfaction unless it involves a potential client that they are actively trying to win a large amount of business from. Upper management largely ignores the job performance of lower management, but will jump at the opportunity to terminate someone for personal reasons.
-Many locations are very slow, or have very slow seasons. Location-level employees have little control over business generation. Since commission is part of employee compensation, this frequently results in low commission payouts
-Commission is painfully low. 0.35% - 0.5% of revenue, depending on position. This means that at a location generating $100k/month (average for the company), you will only earn $350 - $500 in commissions. Meanwhile, the company will pay hotel concierges 10%-20% for any business they send your way. This means that a concierge can easily earn more for a single rental than you do in an entire month, and you will have to personally deliver the commission checks to those concierges.
-Detailers make no commission whatsoever while doing all of the physical work for rentals
-Sick time is accrued at a rate of approximately 80 hours/year while working full-time, but the company will limit the amount you can use to whatever state/local law allows. For example, in California, the company will limit you to 5 sick days/year. This means that you will constantly be accruing more sick pay than you can use, and the limit resets at the beginning of every calendar year. This creates an environment where employees will use the remainder of their allowable sick days at the end of the year, because if they don't, they effectively lose that sick time. It also leads employees to regularly come in to work sick because they are not allowed to use more sick time, regardless of how much they may have accrued. I got sick more during my time with Go Rentals than at any other company I've worked for because people were constantly coming in sick.
-Pay in general is low. The company touts "Five-Star Service", expecting customer service to be on par with that of a 5-star hotel, but they do not want to pay for it. You can easily make more money flipping burgers at In-N-Out.
-The company does not give regular raises. One time, our district manager said to us verbatim, "cost-of-living raises don't exist". At the time of my departure from Go Rentals, no one at my location had received a raise in two years. Not only that, but from August 2024 - January 2025, we actually received 3 consecutive pay cuts. On top of all that, the last raise we received two years earlier was intended to offset a change in commission structure that resulted in drastically lower commissions.
-There will be times management asks you to do things that are flat-out unsafe or illegal. The most common examples are 1) driving a car to Pep Boys for tire repair when the tire has a nail in the tread or a sidewall bulge; and 2) delivering vehicles to customers at the airport terminal even though the company is not legally permitted to do so. I personally experienced a tire blowout on the freeway due to management requiring me to drive a vehicle with a visibly damaged tire, and I received numerous tickets from traffic enforcement officers at the terminal.
