GoDaddy Inbound Technical Support reviews

3.4

53% would recommend to a friend

(63 total reviews)
avatar

Aman Bhutani

66% approve of CEO

40% positive business outlook

Inbound Technical Support employees have rated GoDaddy with 3.4 out of 5 stars, based on 63 company reviews on Glassdoor. This indicates that most Inbound Technical Support professionals have a good working experience there. GoDaddy is rated in line with the average (within 1 standard deviation) by Inbound Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

63 reviews
1.0
Mar 13, 2018
Recommend
CEO approval
Business Outlook

Pros

-Good cafeterias/food options -It's safe. Slackers that never hit their goal can survive forever. Just be a "yes man" smile and drink the Kool-Aid, you'll do just fine.

Cons

-Branding/vision is an utter nightmare. One manager will have a meeting pushing sales figures and big numbers, then another manager will have a meeting saying they no longer value sales (sales goals go up regardless of the shark "culture" they're trying to do away with). -They don't make products and services people get excited about, so to make up for poor figures for shareholders, they squeeze every penny out of their sales teams/employees. -They try to control the narrative about bad news so they will tell you "good news" is coming but this good news is usually cuts in commission, higher sales goals, less pay, more QA and they expect you to be excited about it.

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GoDaddy Response
8y
Thank you for taking the time to leave feedback on your experience with is. First and foremost, GoDaddy’s focus is around creating a world class customer experience which stems from our idyllic culture. We want every employee to have meaningful conversations with our customers about their dreams and aspirations and in turn offer them a product solution that will help them make that dream a reality. We hold the entire customer experience, including our product teams, to a higher regard than just selling our customers a product. We will always continue to grow our organization to make sure we reach and help as many small business customers as we can, with that growth there are times where we need to raise what is expected from our employees around goals and targets. This is true in every company that wants to make a difference for their customers and their people. When making any type of change we will always look at how it will affect our customers, our people, and our business. Over the last few years we have invested a lot into our facilities for our employees. It’s important that our people work in an environment where they feel like they can be their authentic self and we provide areas for them relax and decompress. Whether that be taking a slide down to lunch, taking a pedal cart out for a spin, appreciation contests, or challenging a friend to a game of ping pong. One of our core values is Live Passionately; so we do our best to give our people the time they need to spend with their families and a place to walk into where they can do their best work.
5.0
Jun 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Great benefits, with awesome people to work with. It is an incredibly fun environment and there is always something fun going on.

Cons

During training we are provided with excellent help from supervisors. And they tell us in training that if we ever need anything, to tell our supervisors. However, out of training, the support is nothing like it is in training. Asking supervisors for help usually only gets you so far, if there is even a supervisor available.

5.0
Jun 23, 2017
Recommend
CEO approval
Business Outlook

Pros

Awesome work environment, great benefits, lots of opportunities, good and affordable caffeteria.

Cons

Dealing with problem customers, hard to start with a shift at normal business hours.

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GoDaddy Response
9y
Our work environment and benefits are top notch and we're happy you're enjoying them. Part of the excitement of the environment is sharing our wins and getting out of comfort zones so it's not unusual to hear a team chant. As far as escalated customers, we have an easy process to hand off those customers to leaders if a call gets to a rough point. We take care of our customers and our frontline. Great feedback...thank you!
Viewing 52 - 54 of 63 Reviews

Glassdoor has 3,692 GoDaddy reviews submitted anonymously by GoDaddy employees. Read employee reviews and ratings on Glassdoor to decide if GoDaddy is right for you.