GoFundMe reviews

Something so beautiful and purpose-driven descended into an ugly, tarnished shell of itself through corporate greed and VC pressure. Relentlessly parading the strong values it once truly lived, it preys on employees who live those values authentically. People who are attracted to the do good mission are motivated to “change the world”. You do get to do this to a degree, and that keeps you going. GFM puts on a great show of caring about you, about diversity, etc., but in the end, tenured, previously successful employees who gave their all for 5-10 years are mercilessly broken down by new managers trying to get to the top and fired or laid off. No dignity or consideration for your well being after all you’ve given. Disgraceful, fake, soulless, conniving, toxic business. A truly sad trajectory. Now I donate to causes through Venmo or other means.

GoFundMe "Runs Lean" which basically means they are perpetually short staffed and a large workload falls on a smaller number of employees rather than hiring to keep up with their rapid growth. There are less opportunities for upward mobility and to be 'promoted from within'. In Customer Support, management is young and inexperienced. They do not know how to treat people's time as a limited resource and manage accordingly. There is blatant favoritism and a culture of toxic positivity. There are metric expectations which are very high and there is a problem with team members inflating metrics in an effort to keep their jobs. Rather than fix the problem at the root they fire anyone they catch inflating metrics although it's a widespread problem. If you don't inflate metrics you often struggle to keep up and are treated poorly. I was trained by three different agents at three different times on how to inflate metrics. They always acknowledged it was wrong and always said something like: 'you do what you have to'. Other agents also shared similar experiences and yet management wouldn't change the expectations. Instead, they create a culture of instability and fear. It's a huge problem that leads to burn out. While they talk a lot about empathy, that is rarely extended to employees in customer support. I witnessed team members get fired when difficult life circumstances interfered with their ability to meet high metric standards. It was hard to witness and was demoralizing.