Is Goodwill a good company to work for as a Retail Associate?

Retail Associate professionals working at Goodwill have rated their employer with 3.6 out of 5 stars in 366 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Associate interview questions at Goodwill .

Does Goodwill pay Retail Associate employees well?

Retail Associate professionals rate their compensation and benefits at Goodwill with 3.1 out of 5 stars based on 366 anonymously submitted employee reviews. This is 10.2% better than the company average rating for salary and benefits. Find out more about Retail Associate salaries at Goodwill.

How happy are Retail Associate professionals working at Goodwill?

62% of Retail Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Retail Associate professionals have also rated Goodwill with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 587 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 122 reviews)); "The work environment was good" ((in 111 reviews)); "flexible schedules are nice when they occur" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 901 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 270 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 85 reviews))

Skip to content Skip to footer

Notifications

Goodwill

Goodwill Retail Associate reviews

3.6

62% would recommend to a friend

(366 total reviews)

Catherine Meloy

57% approve of CEO

38% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Senior management

3.3

Career opportunities

3.2

Work/Life balance

3.1

Compensation and benefits

Retail Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 366 company reviews on Glassdoor. This indicates that most Retail Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Associate professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

366 reviews

5.0

Jun 24, 2026

Great team but busy with cleaning duties

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

It was great working with the people

Cons

Lot of cleaning up the store it got very busy

3.0

Jun 22, 2026

Simple job but suffers from low pay and poor management

Retail associate

Recommend

CEO approval

Business Outlook

Pros

Simple job for the most part

Cons

Low pay and poor management

4.0

Jun 13, 2026

Easy work pace, but low pay

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Easy labor and peaceful pace

Cons

The psy is very low

Viewing 4 - 6 of 366 Reviews

Top companies for "Compensation and Benefits" near you

Other

3.5★Compensation & Benefits

Fred Hutch Cancer Center

3.5★Compensation & Benefits

DTE Energy

3.5★Compensation & Benefits

UNICEF

3.9★Compensation & Benefits

Jobs at Goodwill

ADC Associate - Retail Store

Goodwill reviews FAQs

Goodwill reviews Goodwill Retail Associate reviews

Goodwill

Goodwill Retail Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great team but busy with cleaning duties

Simple job but suffers from low pay and poor management

Easy work pace, but low pay

Top companies for "Compensation and Benefits" near you

Jobs at Goodwill

Goodwill reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Goodwill reviews FAQs

Jobs at Goodwill