Is Goodwill a good company to work for as a Retail Support Associate?

Retail Support Associate professionals working at Goodwill have rated their employer with 3.6 out of 5 stars in 414 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Support Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Support Associate interview questions at Goodwill .

Does Goodwill pay Retail Support Associate employees well?

Retail Support Associate professionals rate their compensation and benefits at Goodwill with 3.1 out of 5 stars based on 414 anonymously submitted employee reviews. This is 10.2% better than the company average rating for salary and benefits. Find out more about Retail Support Associate salaries at Goodwill.

How happy are Retail Support Associate professionals working at Goodwill?

65% of Retail Support Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 15% in the past 12 months. Retail Support Associate professionals have also rated Goodwill with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.5 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (499) , Sales Associate/Cashier (321) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 587 reviews)); "Flexible hours and good if you’re in school" ((in 201 reviews)); "They also were great for the employees" ((in 121 reviews)); "Good work environment to grow" ((in 112 reviews)); "flexible schedules are nice when they occur" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 896 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "The staff is usually all special needs with no training." ((in 93 reviews)); "Low salary and not good working" ((in 88 reviews))

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Goodwill

Goodwill Retail Support Associate reviews

3.6

65% would recommend to a friend

(414 total reviews)

Catherine Meloy

57% approve of CEO

44% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Culture & values

3.4

Senior management

3.4

Career opportunities

3.3

Work/Life balance

3.1

Compensation and benefits

Retail Support Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 414 company reviews on Glassdoor. This indicates that most Retail Support Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Support Associate professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

414 reviews

3.0

Jan 24, 2024

Hard Work, Little Corporate Support

Retail merchandiser

Recommend

CEO approval

Business Outlook

Pros

Friendly People Team Atmosphere Store management fights for their employees

Cons

Large amount of mismanagement from District/Regional managers Little support from corporate when needed Store managers spread too thin to help where they're needed

1.0

Jan 10, 2024

Awful work professionalism, toxic atmosphere, and Management

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Great customers Decent coworkers Full time employees get benefits

Cons

Management: had poor communication skills, like to power play and strong arm employees, didn't care about confidentiality among employees getting reprimanded, and showed favoritism. Hours: Can't work overtime, not flexible hours, say they'll work with your schedule as an full/ part time employee but don't Atmosphere: Toxic, manipulative, managers and CEO money hungry

4.0

Dec 28, 2023

great

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

great to be working for

Cons

long hours to be working for

Viewing 79 - 81 of 414 Reviews

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Goodwill reviews Goodwill Retail Support Associate reviews

Goodwill

Goodwill Retail Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Hard Work, Little Corporate Support

Awful work professionalism, toxic atmosphere, and Management

great

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