Is Goodwill a good company to work for as a Retail Support Associate?

Retail Support Associate professionals working at Goodwill have rated their employer with 3.6 out of 5 stars in 414 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Support Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Support Associate interview questions at Goodwill .

Does Goodwill pay Retail Support Associate employees well?

Retail Support Associate professionals rate their compensation and benefits at Goodwill with 3.0 out of 5 stars based on 414 anonymously submitted employee reviews. This is 6.9% better than the company average rating for salary and benefits. Find out more about Retail Support Associate salaries at Goodwill.

How happy are Retail Support Associate professionals working at Goodwill?

63% of Retail Support Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Retail Support Associate professionals have also rated Goodwill with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 570 reviews)); "Flexible hours and good if you’re in school" ((in 200 reviews)); "They also were great for the employees" ((in 120 reviews)); "work environment is good and" ((in 118 reviews)); "flexible schedules are nice when they occur" ((in 106 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 894 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 269 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "No training provided for positions that should have training." ((in 97 reviews)); "Low salary and not good working" ((in 87 reviews))

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Goodwill

Goodwill Retail Support Associate reviews

3.6

63% would recommend to a friend

(414 total reviews)

Catherine Meloy

54% approve of CEO

42% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Culture & values

3.4

Career opportunities

3.3

Work/Life balance

3.3

Senior management

3.0

Compensation and benefits

Retail Support Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 414 company reviews on Glassdoor. This indicates that most Retail Support Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Support Associate professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

414 reviews

4.0

Sep 24, 2025

Goodwill

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Great hours Easy work Great pay Friendly environment Fun job

Cons

Rude customers Theft The environment around the store Long hours on your feet Overtime after closing

4.0

Aug 25, 2025

Good

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Easy and simple, get to work with customers

Cons

Nothing I can think of

1.0

Aug 12, 2025

Steer Clear at All Costs

Retail associate

Recommend

CEO approval

Business Outlook

Pros

While I didn't like the job, the company's mission is admirable; the customers (at least at my store) were by and large terrific.

Cons

The job is pure dung -- immature/inexperienced management, very poor salaries, mgt micromanagement via store security cams, everything's reactive, no/minimal training, assist mgrs must work 50'ish hrs a week (mgrs 60 +), cliquish employees, inefficient processes, backroom OSHA violations a'plenty, and well over 100% turnover should tell you everything you need to know.

Viewing 22 - 24 of 414 Reviews

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Goodwill Retail Support Associate reviews

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Steer Clear at All Costs

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