Is Goodwill a good company to work for as a Retail Support Associate?

Retail Support Associate professionals working at Goodwill have rated their employer with 3.6 out of 5 stars in 414 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Support Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Support Associate interview questions at Goodwill .

Does Goodwill pay Retail Support Associate employees well?

Retail Support Associate professionals rate their compensation and benefits at Goodwill with 3.0 out of 5 stars based on 414 anonymously submitted employee reviews. This is 6.9% better than the company average rating for salary and benefits. Find out more about Retail Support Associate salaries at Goodwill.

How happy are Retail Support Associate professionals working at Goodwill?

63% of Retail Support Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Retail Support Associate professionals have also rated Goodwill with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 571 reviews)); "Flexible hours and good if you’re in school" ((in 205 reviews)); "They also were great for the employees" ((in 123 reviews)); "work environment is good and" ((in 117 reviews)); "Flexible schedule was nice to have" ((in 102 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 890 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "No training provided for positions that should have training." ((in 97 reviews)); "Low salary and not good working" ((in 84 reviews))

Goodwill Retail Support Associate reviews

3.6

63% would recommend to a friend

(414 total reviews)

Catherine Meloy

54% approve of CEO

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (414 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Retail Support Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 414 company reviews on Glassdoor. This indicates that most Retail Support Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Support Associate professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

414 reviews

3.0

Jul 21, 2025

Not worth the little pay

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Learned new things and met some great people.

Cons

The pay wasn't enough nor the amount of hrs.

3.0

Jun 11, 2025

HR dosent care about you nor the mangers.

Retail support associate

Recommend

CEO approval

Business Outlook

Pros

If you do good work, you get your full hours. Free forklift training (If management). Work is not that stressful unless it's a weekend.

Cons

Management is numbers only they don't care about you or the people you work with. HR is not going to help you unless they might actually be legal trouble. Not allowed to make mistakes and grow in the company.

3.0

May 16, 2025

Ok place to work for a student

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Easy work, not a lot of stress.

Cons

Managers change frequently, and you can tell they are very overworked, underpaid, and overstressed.

Viewing 25 - 27 of 414 Reviews

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Goodwill

Goodwill Retail Support Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Not worth the little pay

HR dosent care about you nor the mangers.

Ok place to work for a student

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