Is Goodwill a good company to work for as a Retail Sales Associate?

Retail Sales Associate professionals working at Goodwill have rated their employer with 3.7 out of 5 stars in 291 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Sales Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Sales Associate interview questions at Goodwill .

Does Goodwill pay Retail Sales Associate employees well?

Retail Sales Associate professionals rate their compensation and benefits at Goodwill with 3.4 out of 5 stars based on 291 anonymously submitted employee reviews. This is 19.4% better than the company average rating for salary and benefits. Find out more about Retail Sales Associate salaries at Goodwill.

How happy are Retail Sales Associate professionals working at Goodwill?

83% of Retail Sales Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 27% in the past 12 months. Retail Sales Associate professionals have also rated Goodwill with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.0 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (321) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 584 reviews)); "Flexible hours and good if you’re in school" ((in 200 reviews)); "work environment is good and" ((in 115 reviews)); "They also were great for the employees" ((in 113 reviews)); "flexible schedules are nice when they occur" ((in 106 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 907 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 268 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "No training provided for positions that should have training." ((in 99 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 86 reviews))

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Goodwill

Goodwill Retail Sales Associate reviews

3.7

83% would recommend to a friend

(291 total reviews)

Catherine Meloy

78% approve of CEO

51% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Senior management

3.8

Work/Life balance

3.8

Career opportunities

3.4

Compensation and benefits

Retail/Sales Associate employees have rated Goodwill with 3.7 out of 5 stars, based on 291 company reviews on Glassdoor. This indicates that most Retail/Sales Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail/Sales Associate professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

291 reviews

5.0

Jul 12, 2026

Great manager and team with flexible schedules

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Great manager and team members. Flexible work schedule and easy workplace. I am familiar in local community and its work culture.

Cons

Slow response from Goodwill hiring management. Even though their career website have available job positions in locations where I live nearby, but I wish I get response from hiring management to have an interview and move forward with hiring process.

3.0

Jul 9, 2026

Flexible schedule in a nice but challenging environment

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Works with your schedule and nice environment

Cons

Old boss was kinda mean and lots of rude customers

5.0

Jun 24, 2026

Great team but busy with cleaning duties

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

It was great working with the people

Cons

Lot of cleaning up the store it got very busy

Viewing 1 - 3 of 291 Reviews

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Goodwill

Goodwill Retail Sales Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great manager and team with flexible schedules

Flexible schedule in a nice but challenging environment

Great team but busy with cleaning duties

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