Is Goodwill a good company to work for as a Retail Sales Associate?

Retail Sales Associate professionals working at Goodwill have rated their employer with 3.7 out of 5 stars in 291 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Sales Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Sales Associate interview questions at Goodwill .

Does Goodwill pay Retail Sales Associate employees well?

Retail Sales Associate professionals rate their compensation and benefits at Goodwill with 3.4 out of 5 stars based on 291 anonymously submitted employee reviews. This is 19.4% better than the company average rating for salary and benefits. Find out more about Retail Sales Associate salaries at Goodwill.

How happy are Retail Sales Associate professionals working at Goodwill?

83% of Retail Sales Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 27% in the past 12 months. Retail Sales Associate professionals have also rated Goodwill with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.0 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (499) , Sales Associate/Cashier (321) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 587 reviews)); "Flexible hours and good if you’re in school" ((in 201 reviews)); "They also were great for the employees" ((in 121 reviews)); "Good work environment to grow" ((in 112 reviews)); "flexible schedules are nice when they occur" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 896 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "The staff is usually all special needs with no training." ((in 93 reviews)); "Low salary and not good working" ((in 88 reviews))

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Goodwill

Goodwill Retail Sales Associate reviews

3.7

83% would recommend to a friend

(291 total reviews)

Catherine Meloy

78% approve of CEO

51% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Senior management

3.8

Work/Life balance

3.8

Career opportunities

3.4

Compensation and benefits

Retail/Sales Associate employees have rated Goodwill with 3.7 out of 5 stars, based on 291 company reviews on Glassdoor. This indicates that most Retail/Sales Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail/Sales Associate professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

291 reviews

4.0

Feb 1, 2026

Solid

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Friendly staff and accommodating manager.

Cons

Limited hours for part time.

5.0

Jan 13, 2026

Great company

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Great hours and benefits! Always felt like I was helping for a bigger cause!

Cons

Can be long monotonous days and you deal with a lot of flack from customers about raising prices.

4.0

Dec 27, 2025

Easy

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

You get to have different tasks that include door donation handling, cashier, tagging, organizing clothes, and customer service.

Cons

did not get as many hours as I wanted.

Viewing 10 - 12 of 291 Reviews

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Goodwill

Goodwill Retail Sales Associate reviews

Ratings by category

Ratings by demographic groups

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Solid

Great company

Easy

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