Is Goodwill a good company to work for as a Retail Sales Associate?

Retail Sales Associate professionals working at Goodwill have rated their employer with 3.7 out of 5 stars in 291 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Sales Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Sales Associate interview questions at Goodwill .

Does Goodwill pay Retail Sales Associate employees well?

Retail Sales Associate professionals rate their compensation and benefits at Goodwill with 3.4 out of 5 stars based on 291 anonymously submitted employee reviews. This is 19.4% better than the company average rating for salary and benefits. Find out more about Retail Sales Associate salaries at Goodwill.

How happy are Retail Sales Associate professionals working at Goodwill?

83% of Retail Sales Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 27% in the past 12 months. Retail Sales Associate professionals have also rated Goodwill with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.0 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (499) , Sales Associate/Cashier (321) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 587 reviews)); "Flexible hours and good if you’re in school" ((in 201 reviews)); "They also were great for the employees" ((in 121 reviews)); "Good work environment to grow" ((in 112 reviews)); "flexible schedules are nice when they occur" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 896 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "The staff is usually all special needs with no training." ((in 93 reviews)); "Low salary and not good working" ((in 88 reviews))

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Goodwill

Goodwill Retail Sales Associate reviews

3.7

83% would recommend to a friend

(291 total reviews)

Catherine Meloy

78% approve of CEO

51% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Senior management

3.8

Work/Life balance

3.8

Career opportunities

3.4

Compensation and benefits

Retail/Sales Associate employees have rated Goodwill with 3.7 out of 5 stars, based on 291 company reviews on Glassdoor. This indicates that most Retail/Sales Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail/Sales Associate professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

291 reviews

3.0

Mar 2, 2026

It's Rough

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Easy interview process and coworkers are nice enough

Cons

The turn around is crazy and they replace managers at the drop of a hat

3.0

Feb 25, 2026

Great place to work

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Great company and management. Never had complications

Cons

Sometimes unorganized scheduling and policies

1.0

Feb 6, 2026

Would not Recommend

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

- consistent scheduling - generally good management - offers additional hours

Cons

- no yearly raise, though promised) - no referral bonus, though promised - unprofessional working environment

Viewing 7 - 9 of 291 Reviews

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Goodwill

Goodwill Retail Sales Associate reviews

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