Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,753 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 40% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 579 reviews)); "Great coworkers and understanding store manager" ((in 386 reviews)); "Flexible hours and good if you’re in school" ((in 188 reviews)); "Most of the employees are friendly and willing to help" ((in 116 reviews)); "work environment was good for me" ((in 112 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 892 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 93 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

Skip to content Skip to footer

Notifications

Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,251 total reviews)

Catherine Meloy

50% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,251 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Nov 18, 2016

Doing too much with too little for too long

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- People genuinely care about their work- great group of people to work with - Exposure to many exciting challenges and initiatives - High degree of autonomy- ability to make an impact

Cons

- Internal infrastructure too lean - High potential for burnout / overworking - Below average compensation

1.0

Aug 28, 2016

terrible manager

Manager

Recommend

CEO approval

Business Outlook

Pros

Wonderful staff Helping the community. Heling staff overcome and work with various barriers.

Cons

This company wants managers to excel but they have a severe problem with existing store managers. I had the worst experience. I worked with a loose cannon manager who also had no concern for any of his employees. He was actually disgusted by them. He would be in agreement about an issue then turn his back and go against what he originally said. Flakey. I found this behaviour unprofessional juevanile and showed lack of leadership.

4.0

May 31, 2016

Great Environment

Apparel sorter

Recommend

CEO approval

Business Outlook

Pros

Really positive work environment. While the statistics and numbers are emphasized to a reasonable level, the staff & management have a good working relationship; everyone is treated decently. So far I haven't been criticized or punished/pressured for not being as fast as others. For anyone looking for a job with low pressure & decent people, it's definitely worth it. Benefits are offered

Cons

Difficult getting more hours; we have several full time employees, but most are part time.

Viewing 8704 - 8706 of 9,251 Reviews

Top companies for "Compensation and Benefits" near you

Other

3.5★Compensation & Benefits

Fred Hutch Cancer Center

3.5★Compensation & Benefits

DTE Energy

3.5★Compensation & Benefits

UNICEF

3.9★Compensation & Benefits

Jobs at Goodwill

General Clerk I (Postal/Mailroom)

Donated Goods Donation Attendant Part Time

Child Support Officer