Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,753 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 40% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 579 reviews)); "Great coworkers and understanding store manager" ((in 386 reviews)); "Flexible hours and good if you’re in school" ((in 188 reviews)); "Most of the employees are friendly and willing to help" ((in 116 reviews)); "work environment was good for me" ((in 112 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 892 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 93 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,251 total reviews)

Catherine Meloy

50% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,251 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Jul 13, 2012

A great mission with poor management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The high quality work successfully achieved by the hard working case managers. The diverse amount of programs that are offered to individuals with barriers.

Cons

Strict old school hierarchy that leads to unproductive power struggles. Can be experienced in every department. Very frustrating to anyone who wants to be focused on the success of the mission.

1.0

Jun 30, 2012

Very unhappy with this new job

Cashier

Recommend

CEO approval

Business Outlook

Pros

I am not sure I've seen any pros that were promised in the training classes.

Cons

Each manager does everything different so I everyday I have gotten an attitude for doing what a different manager told me to do.

3.0

May 19, 2012

Great people to work with communication lacking a bit very big gap in departments and communication

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people to work with good culture great health benefits good time off work like balance is great truly care about your well being great for someone who has experience in there field

Cons

no room for advancement at all while they might be a large non profit but the pay is certainly less than desirable for certain divisions promises of advancement are made but all newly created were filled with outside talent no attempts for development have been made not so great for people right out of school or with limited experience

Viewing 8713 - 8715 of 9,251 Reviews

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Jobs at Goodwill

Donation Center Attendant