Goodwill Sales Associate/Cashier reviews

3.4

74% would recommend to a friend

(366 total reviews)

Catherine Meloy

31% approve of CEO

53% positive business outlook

Sales Associate/Cashier employees have rated Goodwill with 3.4 out of 5 stars, based on 366 company reviews on Glassdoor. This indicates that most Sales Associate/Cashier professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Sales Associate/Cashier professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

366 reviews
4.0
Jan 20, 2023

Depends

Recommend
CEO approval
Business Outlook

Pros

Great staff, interesting goods, fun regulars

Cons

Little growth or chances for change

4.0
Jan 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Overall I enjoyed working there, the environment was good, had decent starting wages and benefits. I like their job connections program and mission statement and what they are able to do for people, it gives the company value and meaning as they are non-profit. Got along well with all my coworkers and most of the customers, all the regulars.

Cons

I was there for almost two years and feel lucky enough just to have had a job during the pandemic. There were so many people who I saw come and go, most of which didn't finish training or didn't feel like it was the right fit for them. Closer to the end of my time there, I felt as if certain tasks weren't be delegated equally and that management was not doing as well. In the time I worked as a cashier, we lost many supervisors, one assistant manager, three different lead cashiers, and two managers. After I left I still kept in touch with some of my old coworkers and it seemed like it was just progressively getting worse, its just turned into a huge mess over there. Nothing like how it was when I first started, however, I do hope it gets better.

3.0
Jan 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Goodwill's mission to support people who have a hard time finding jobs due to physical or even mental disability is an amazing thing to see in practice when visiting the stores. As someone who has their own personal struggles I was hopeful that this job would not only benefit the company but also help me work on the skills I needed to succeed as with what the company states with their mission.

Cons

Supervisors need to be able to show more sympathy toward their employees who have a hard time with comprehension and to be able to clarify instructions without making their employees feel like idiots for needing clarification. The way that I personally have been spoken to has degraded my confidence in coming to my superiors when I am unsure about something as the tone and manner that they use is equivalent to that of someone speaking to a toddler. I've grown up with the notion that communication is important and yet when I communicate with my supervisors about even the smallest issue I may have it is never taken seriously and I am met with annoyance and frustration. This may not be an issue in all stores but at the store I work at it is an issue I've been struggling with since being hired.

Viewing 115 - 117 of 366 Reviews

Glassdoor has 9,758 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.