Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,755 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 40% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 587 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 122 reviews)); "The work environment was good" ((in 111 reviews)); "flexible schedules are nice when they occur" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 901 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 270 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

Skip to content Skip to footer

Notifications

Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(965 total reviews)

Catherine Meloy

50% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

965 reviews

Reviews about "Culture"

Return to all reviews

1.0

Jan 5, 2023

Challenging

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The other employees were very nice.

Cons

The pay was horrible and there was not a good culture.

1.0

Jan 4, 2023

Toxic culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Store discount and helping people

Cons

Toxic work culture that values those that blindly follow and does not promote professional or personal growth unless you conform to the majority. No incentive for hard work but rewards bad behavior.

3.0

Jan 4, 2023

Great mission, not so great supervisors

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Goodwill's mission to support people who have a hard time finding jobs due to physical or even mental disability is an amazing thing to see in practice when visiting the stores. As someone who has their own personal struggles I was hopeful that this job would not only benefit the company but also help me work on the skills I needed to succeed as with what the company states with their mission.

Cons

Supervisors need to be able to show more sympathy toward their employees who have a hard time with comprehension and to be able to clarify instructions without making their employees feel like idiots for needing clarification. The way that I personally have been spoken to has degraded my confidence in coming to my superiors when I am unsure about something as the tone and manner that they use is equivalent to that of someone speaking to a toddler. I've grown up with the notion that communication is important and yet when I communicate with my supervisors about even the smallest issue I may have it is never taken seriously and I am met with annoyance and frustration. This may not be an issue in all stores but at the store I work at it is an issue I've been struggling with since being hired.

Viewing 247 - 249 of 965 Reviews

Top companies for "Compensation and Benefits" near you

Other

3.5★Compensation & Benefits

Fred Hutch Cancer Center

3.5★Compensation & Benefits

DTE Energy

3.5★Compensation & Benefits

FHI 360

4.0★Compensation & Benefits

Jobs at Goodwill

Child Support Officer

General Clerk I (Postal/Mailroom)

Donated Goods Donation Attendant Part Time

Child Support Officer

Child Support Officer II