Pros
You make wonderful friends. I don't have 20 positive words to say about Grainger.
Cons
They are not afraid to publicly humiliate you, especially during the daily huddles where they show off your numbers to the rest of your team. During the month or more of training they barely mention "numbers," then once you're at your desk every moment of your time is micromanaged and every week you'll have a private meeting where they tell you to "perfect" your numbers all while singing "We understand you can't be perfect." They will NOT work with you on days off for emergencies or family issues unless you are the star pupil. Death in the family or emergency medical issues, if you don't have an ETO left (2 per year) you get an "occurrence." Five occurrences and you're out, and they don't care much for doctor's notes. If you acquire any write-ups you are automatically disqualified to move forward to other, higher positions for a four month free-of-issues period of time. They want to expand their Voluntary Time Off (VTO, for when the calls are slow and they send people home for the day), but fail to tell you that the more VTO you take the higher chance they will drop you down to part time because you are not consistently working 40 hour work weeks. Every single day you will get angry Territory Sales Representatives that complain about the way they are treated. Every single day you will get customers who will blatantly tell you they hate where the company is going. You will be forced to pressure each customer into paying shipping costs when most people just want to pick their order up.