Grainger reviews

I had 5 managers in 5 years. They all wanted to change the world but failed epically. We supported the sales team and were responsible for the bulk of the sales at our customer locations, yet we didn't get commission or incentives. The sales team reaped those benefits. Although some of the salespeople were wonderful, some of them would pressure us into getting "more sales" so they could meet their quotas and get more commission. I was always told that I was going to be taken into consideration for promotion, however, when they downsized I was told I was going to have my pay decreased and I was going to be demoted. It was then that I made the decision to move on. Luckily I made the right move as half of my tea was let go only a couple months later. This company has no real loyalty to their employees.

I spent well more than a decade as an Account Manager with Grainger, and endured the decline of the culture within the sales organization for longer than I should have. Fast turnover has been embraced and become the norm in most of the markets. Your responsibilities will be overwhelming, and many proclaim, "What have I gotten myself into?" There is an endless menu of data that management is encouraged to choose from to keep the pressure on. Below is a partial list of those data points, none of which you are compensated on. You are only paid bonuses as a percent to overall sales goal. Keepstock run rate- National run rate- Local run rate- Ecommerce sales- Safety sales- Metal working run rate- # of Keepstock opp's created- # of metal working opp's created- # of Keepstock opp's closed- # of metal working opp's closed- At the annual trade show? How many Opp's have you created today, yesterday, after the completion of the event? # of opp's and dollar amount of opp's in the various opp stages- Pipeline velocity- Age of opp's- New contacts added- Frequency of customer touches- Account plans for each account, with plans for each sub category- Monthly revenue forecast- Your weekly calendar of "events" and are they in person, or virtual- In short, the Account Manager role will grind you to the stump.