Grainger reviews

4.0

80% would recommend to a friend

(4,986 total reviews)
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DG Macpherson

87% approve of CEO

79% positive business outlook

Grainger has an employee rating of 4.0 out of 5 stars, based on 4,986 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Grainger employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

5K reviews
2.0
Feb 20, 2019

Account Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Profit sharing program, industry leader, vast breach of product and solutions for customers

Cons

Base salary - falling behind competition, internal promotes typically not handed same salary standard Work life balance - typically you will be on your computer entering data relatively early or late. I would suggest 55-60 hours a week Internal teams / processes - you will battle your own team to make things correct for the customers, fixing processes, clarifying expectations, or be left on an endless trail of “try to contact” the next person on a different team to resolve an issue. You will be unable to leave feedback. All teams come back to AM to resolve (customer support, seller support, eCOM team, product manager, sourcing, collections, invoicing, inventory management, product management) Responsibility changes - On paper the role description hasn’t changed. However, the work load increases with “beta” programs to ease the transition before making it mandatory in the workload. Very metric driven, constantly add a new thing that a manager makes “mandatory” but no corporate policy was created, no training issued, and not mandated across all selling platforms. Too much power at a regional, and district level Feedback - they do an annual survey but little change does seem to take place. Sales goals - Not transparent on how goals are presented to team members. Goals can range to a negative variance from PY to 20%+ increases within the same team and industry. Trends - Seem to putting more resources into eCOM business platform and less on sales training on products and services. Car Allowance - requires a car within the last 5 years to get full fix rate, and variable rate won’t cover the cost of maintenance, gas, and insurance.

2.0
Jan 8, 2019

Account manager

Recommend
CEO approval
Business Outlook

Pros

You never run out of new items to cover. Grainger is always looking for that next big thing.

Cons

SF.Com has made it more about the metrics and less about the person.

1.0
Aug 10, 2018

Account Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, such as Profit Sharing and 401K are great.

Cons

Management no longer cares about Sales, it is all about Sales Force. Work life balance, there is none. Mentally draining.

Viewing 166 - 168 of 4,986 Reviews

Glassdoor has 5,288 Grainger reviews submitted anonymously by Grainger employees. Read employee reviews and ratings on Glassdoor to decide if Grainger is right for you.