Grainger reviews

Commission structure not consistent with size of territory, number of accounts and value of those accounts! Goals double digit year over year! More obsessed with calendar appointments and checking the task boxes than actual customer service and sales. Branches being closed and customer service employees being reduced in record numbers to cut costs, but yet Grainger continues to price gouge customers based on "value" they can't deliver on. Grainger owns a subsidiary called Zoro Tools that offers many of the same exact products at a fraction of the price and they are shipped from Grainger's own inventory! Too many corporate levels. Customer service, sales, distribution, and the other various departments seem to operate as individual companies rather that fluidly going together. Too many directors, vp's, and various managers who take up space, hold up progress and who are more about "look at me and what I do"

Lots of changes happening very quickly without total understanding of strategic vision. Brand of being a high-priced provider makes it difficult to sell in a price-transparent environment. Leadership changes feel very inconsistent. Too much politics.