Leadership has performed 3 layoffs in 4 years. Their inability to build a true product suite makes it susceptible to losing in the long run. Sourcing Automation is not valuable and that's why they laid off the entire team they acquired in the M&A. To give everyone a bonus after laying off people is a slap in the face to everyone. In all honesty, the severance you paid them was really just the bonus you owed them.
The fact that not a single leader has been laid off shows that there is no accountability. The fact that your leadership has allowed two layoffs in 8 months from each other shows inability to evolve or lead.
DEI product features are a joke. The DEI features we are touting is the equivalent to saying "I don't see color". Your customers don't use structured hiring. They use you for the job application experience. So the name pronunciation, pronouns, and structured hiring does little to actually impact DEI and every TA professional can see right through it. A DEI statement is just a statement. We have done very little to operationalize DEI through our product.
Customers don't care about the interview plan, They don't care about the scorecard. They care about approvals, reporting, and candidate review. Most ATS can do that. There is nothing compelling about using structured hiring because the customer can't even use any kind of reporting that actually validates it more than just a hypothesis.
The scheduler is probably the worst in the business from a candidate and TA perspective. Even before working here, I dreaded having to give my availability using Greenhouse. Takes forever to say I am available Monday through Thursday except between 1-2pm, See how quickly I can type that. To tell the software that takes 5 minutes.
If Workday actually wanted to compete, we would be crushed in a matter of months. But ATS is nothing but a value feature for them. Never the core.
Our SMB and Midmarket segments have been bleeding and no support has been given to them. As a result I haven't seen a single quarterly bonus in 2023 and my numbers were all worthy of a bonus. It's like taking a paycut.
Your leadership is very inconsistent. They will say they prioritize one thing and will tell you they don't value another area. Then, will ask why you aren't showing great numbers in that area. Because you told me it didn't matter. Leadership does not know what it is doing.
As aggressive as the feature roadmap seems to you, the customers only care about three features you are releasing. Even those features they care about is still too early in its development for them to actually care about it. Not when they already have a robust product they are paying for that can do more than the basics we are offering.
