Is Groupon a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Groupon have rated their employer with 3.8 out of 5 stars in 39 Glassdoor reviews. This is a higher than average score with the overall rating of Groupon employees being 2.8 out of 5 stars. Search open Customer Service Representative CSR Jobs at Groupon now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Groupon .

Does Groupon pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Groupon with 3.3 out of 5 stars based on 39 anonymously submitted employee reviews. This is 9.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Groupon.

What are the top reviewed jobs at Groupon?

Customer Service Representative (177) , Account Executive (139) , Software Engineer (130) , Account Manager (121) , Sales (74) , Business Development Manager (61) , Business Development Representative (BDR) (60) , Manager (47) , Inside Sales Representative (45) , Merchant Development Representative (45) , Customer Support Representative (43) , Sales Representative (41) , Customer Service Representative (CSR) (39) , Senior Account Executive (38) , Senior Software Engineer (35)

What are the pros of working at Groupon according to real employee reviews?

"Great people and very international" ((in 425 reviews)); "Great Culture and as long as you perform well you can pretty much be your own boss and do anything you want." ((in 347 reviews)); "Good work life balance and remote/hybrid" ((in 193 reviews)); "good benefits and working culture" ((in 124 reviews)); "great work enviornment and colleagues" ((in 96 reviews))

What are the cons of working at Groupon according to real employee reviews?

"management was poor and micro" ((in 325 reviews)); "Pay is low unless you're one of the chosen high ups and politics has everything to do with being chosen." ((in 139 reviews)); "Senior Leadership and Technology is poor" ((in 115 reviews)); "The manager appeared inexperienced in leading interns." ((in 115 reviews)); "Upper management seems disconnected with our day" ((in 69 reviews))

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Groupon Customer Service Representative CSR reviews

3.8

49% would recommend to a friend

(39 total reviews)

Dusan Senkypl

52% approve of CEO

54% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.3

Culture & values

3.3

Compensation and benefits

3.1

Work/Life balance

2.7

Career opportunities

1.8

Senior management

Customer Service Representative (CSR) employees have rated Groupon with 3.8 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Groupon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

39 reviews

4.0

Dec 6, 2021

Great Company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Stacks are hard to achieve but there is a cash incentive almost every month for the top 25. Good work-life balance, once you've moved from CSR there wouldn't be a ton of pressure.

Cons

Pressure could be too much to handle sometimes during holidays

4.0

Oct 11, 2021

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Very relaxed work environment and great co workers.

Cons

Was released of my contact too early

4.0

Oct 8, 2021

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Best place for freshers here

Cons

Nothing to say about Groupon except frequent termination

Viewing 28 - 30 of 39 Reviews

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Groupon Customer Service Representative CSR reviews

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