Is Groupon a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Groupon have rated their employer with 3.8 out of 5 stars in 39 Glassdoor reviews. This is a higher than average score with the overall rating of Groupon employees being 2.8 out of 5 stars. Search open Customer Service Representative CSR Jobs at Groupon now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Groupon .

Does Groupon pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Groupon with 3.3 out of 5 stars based on 39 anonymously submitted employee reviews. This is 9.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Groupon.

What are the top reviewed jobs at Groupon?

Customer Service Representative (177) , Account Executive (139) , Software Engineer (130) , Account Manager (121) , Sales (74) , Business Development Manager (61) , Business Development Representative (BDR) (60) , Manager (47) , Inside Sales Representative (45) , Merchant Development Representative (45) , Customer Support Representative (43) , Sales Representative (41) , Customer Service Representative (CSR) (39) , Senior Account Executive (38) , Senior Software Engineer (35)

What are the pros of working at Groupon according to real employee reviews?

"Great people and very international" ((in 430 reviews)); "Great Culture and as long as you perform well you can pretty much be your own boss and do anything you want." ((in 354 reviews)); "Good work life balance and remote/hybrid" ((in 202 reviews)); "Good benefits (would be great with 401k match and more tolerable work envt)" ((in 117 reviews)); "Salary and Work environment are good." ((in 98 reviews))

What are the cons of working at Groupon according to real employee reviews?

"management was poor and micro" ((in 328 reviews)); "Pay is low unless you're one of the chosen high ups and politics has everything to do with being chosen." ((in 145 reviews)); "I have had 4 different managers and 3 different DSMs in 8months so nothing and no one is consistent." ((in 113 reviews)); "Senior Leadership and Technology is poor" ((in 111 reviews)); "Upper management seems disconnected with our day" ((in 69 reviews))

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Groupon

Groupon Customer Service Representative CSR reviews

3.8

49% would recommend to a friend

(39 total reviews)

Dusan Senkypl

52% approve of CEO

54% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.3

Culture & values

3.3

Compensation and benefits

3.1

Work/Life balance

2.7

Career opportunities

1.8

Senior management

Customer Service Representative (CSR) employees have rated Groupon with 3.8 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Groupon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

39 reviews

5.0

Aug 9, 2022

Liked the organization

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work life balance and easy going environment

Cons

Nothing much. Business may not grow as anyone would like

3.0

Jun 28, 2022

Average

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They give good incentives and shift allowances.

Cons

Unpredictable work load. You will be expected to work overtime or after the work hours depending on the work load.

1.0

Jun 17, 2022

Unstability

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Not sure as no one is happy here

Cons

The success of a company is due to how employees are treated however their senior leaders think that by laying off employees is the way to make the company successful. no work life balance

Groupon Response

Thank you for taking the time to share this feedback about your time at Groupon. We're truly sorry to hear this was your experience. We wish you the best of luck in your career moving forward and thank you for everything you did to contribute to Groupon's success.

Viewing 22 - 24 of 39 Reviews

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Groupon Customer Service Representative CSR reviews

Ratings by category

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Liked the organization

Average

Unstability

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