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      Guardian Life

      Engaged Employer

      Guardian Life Customer Service Representative CSR reviews

      3.2

      68% would recommend to a friend

      (10 total reviews)
      avatar

      Andrew McMahon

      4% approve of CEO

      75% positive business outlook

      Ratings by category

      4.3

      Career opportunities

      4.2

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.6

      Culture & values

      2.7

      Work/Life balance

      2.2

      Senior management

      Ratings by demographic groups

      Reviews by job title

      10 reviews
      2.0
      Oct 31, 2024

      Sold a dream

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home Off weekends

      Cons

      Lack of support Management will ignore your questions or say they will get back to you and never does. Their tools are not helpful and difficult to find information Pretty much left to drown Micromanaging

      3.0
      Jul 12, 2023

      Interesting Work but low pay, low morale, low chance for promotion

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have great co-workers and team members. This is who I rely on primarily for assistance and support as it does not come from management.

      Cons

      Expectations for promotions unclear/ seems that "favorites" are chosen. Raises and bonuses annually but they don't even keep up with inflation. Tech issues are constant and systems are sluggish and outdated. Despite a myriad of tech issues, metrics remain unreasonably out of touch and hard to achieve. QA out of touch with actual skills useful for customer interaction. Turnover is terrible

      Viewing 4 - 6 of 10 Reviews
      Related searches: Guardian Life Customer Service Representative (CSR) jobs | Guardian Life Customer Service Representative (CSR) salaries | Guardian Life benefits | Guardian Life Customer Service Representative (CSR) interviews
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