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Guardian Life

Engaged Employer

Guardian Life Customer Service Representative CSR reviews

3.2

68% would recommend to a friend

(10 total reviews)
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Andrew McMahon

4% approve of CEO

75% positive business outlook

Ratings by category

4.3

Career opportunities

4.2

Diversity & inclusion

3.8

Compensation and benefits

3.6

Culture & values

2.7

Work/Life balance

2.2

Senior management

Ratings by demographic groups

Reviews by job title

10 reviews
3.0
Apr 21, 2023

Okay Company

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

The pay is great for someone that lives in a place with not a lot of high paying opportunities

Cons

The training simply doesn't prepare you for what you'll actually be dealing with on the calls

1.0
Apr 8, 2022

You're at the Bottom of the Food Chain as a CSR

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Work from home, decent benefits.

Cons

Salary increases might as well be non-existent, micro-managed constantly, QA is mostly nonsense, TLs play favorites, constantly told to fill out surveys that no one cares about and certainly don't change anything, worst tech systems ever, something is always broken, too much outsourcing, Guardian India and offshore call centers employees way outnumber US ones. Worst, they go against their own stated values; people do not count if you work there.

Viewing 7 - 9 of 10 Reviews
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