employer cover photo
employer logo
employer logo

Guest Services

Is this your company?

Guest Services reviews

3.2

50% would recommend to a friend

(210 total reviews)

Gerard T. Gabrys

80% approve of CEO

41% positive business outlook

Guest Services has an employee rating of 3.2 out of 5 stars, based on 210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

210 reviews
3.0
Mar 27, 2024

Ehh

Recommend
CEO approval
Business Outlook

Pros

-Willing to train people instead of expecting someone to come in with every single thing they want -Great work environment IF you have a good district manager, my boss the district manager was laid off and I was given the most micromanager ever as a replacement, would not recommend Gabi -In theory you have a lot of freedom to do whatever you want with the site, but in reality it is not always the case -Shorter hours in winter time -Get to drive Zamboni in winter time -Outside all day/moving around all day -Regular customers will get to know you and will sometimes bring you lunch -Great experience for beginners -Get to kayak/paddle board/ canoe -Get to make own schedule -Great health care option -Have locations all over America and could potentially relocate

Cons

-Will lie to you about the amount of hours you will actually be working -I was told multiple times in my interview and immediately after being hired that I would receive a 10% no matter what and when the time came, I did not receive one and no one would tell me why -Will work 60 hours a week during busy season and be expected to be on call 24/7. Even on your days off you will be required to answer your phone, even if the boathouse is closed and nothing is going on -Will be heavily guilted into working 24/7 by others working at the company and if you try to set boundaries they will make your job a little harder each day by being as annoying and pushy as possible -Theoretically get to make your own schedule but you better be able to have zero life outside of work/ have no weekends or holidays to yourself -Not a lot of opportunity for advancement unless you want to join corporate ladders

1.0
Mar 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Mt Rainier National Park is a beautiful place to work.

Cons

I have never encountered such miserable working conditions. Management is utterly inept and lacks any communication skills. They gaslight constantly. There's name-calling. Employees are chosen for harassment. I would avoid this company at all costs...even a seasonal position. Housing is rundown and outdated. The employee food leaves a lot to be desired. You're constantly monitored and recorded. This company gives the facade of being inclusive, but their stance is completely different among management.

Viewing 34 - 36 of 210 Reviews

Glassdoor has 234 Guest Services reviews submitted anonymously by Guest Services employees. Read employee reviews and ratings on Glassdoor to decide if Guest Services is right for you.