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Guest Services

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Guest Services reviews

3.2

50% would recommend to a friend

(209 total reviews)

Gerard T. Gabrys

80% approve of CEO

41% positive business outlook

Guest Services has an employee rating of 3.2 out of 5 stars, based on 209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

209 reviews
1.0
Oct 2, 2016

Don't Bother

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free food and discounts at a lot of random places around DC

Cons

I worked at the corporate offices and honestly it was like beating your head against the wall everyday. Direction was expected to come from the individual locations which did not make as it left us working inconsistently and without the ability to make a congruent strategy. There is zero structure and zero understanding of how a corporate business is run. People who are in upper positions are not experts at what they do and yet do not want to listen to anyone about how to actually do their job. Absolute waste of time. I would not recommend taking a job here to anyone, at best you will coast through, at worst you will be the scape goat for things you can't change and will pick up some terrible work habits.

2.0
Nov 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Wonderful co-workers for the most part. Beautiful location

Cons

Main office and year round staff are out-of-touch with standards for industry. Company does not offer incentives to stay. Company treats employees poorly, does not provide tools to clean or do jobs properly.

1.0
May 8, 2016

Manager

Recommend
CEO approval
Business Outlook

Pros

Lots of PT jobs available. Seasonal business.

Cons

Headquarters has the facade of being a professionally run operation but the reality is that it has 95% disconnect from their locations. Bonuses were months behind. Put priority of employees who have been with the company for numerous years but abuse the job security. Questionable business ethics. Presence to the public is shabby. Operations are in need of improvement. Company is 100 years old and feels like it's behind the times.

Viewing 4 - 6 of 209 Reviews

Glassdoor has 233 Guest Services reviews submitted anonymously by Guest Services employees. Read employee reviews and ratings on Glassdoor to decide if Guest Services is right for you.