Does Guest Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Guest Services employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Guest Services. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Guest Services?

50% of Guest Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Guest Services 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Guest Services?

Cashier (12) , Manager (8) , General Manager (6) , Administrative Assistant (4) , Dock Hand (4) , Front Desk Agent (4) , Assistant Manager (3) , Housekeeper (3) , Line Cook (3) , Summer Dock Hand (3) , Cashier/Barista (2) , Catering Attendant (2) , Chef Manager (2) , Concierge (2) , District Manager (2)

What are the pros of working at Guest Services according to real employee reviews?

"The people at GSI are all great to work with" ((in 17 reviews)); "Benefits are great but I feel like" ((in 14 reviews)); "good pay not much hard work" ((in 12 reviews)); "After work there are great opportunities to go hiking in one of the most amazing places on earth." ((in 6 reviews)); "The work environment is easy and a good feel to work" ((in 4 reviews))

What are the cons of working at Guest Services according to real employee reviews?

"The management also lied to 2 new staff (myself included) about an increase in pay after 3 months at the centre then refused to deliver and is taking advantage of staff by paying some coaches between 30% to 70% less than other staff to do the same job (with no rationale for level of experience and qualifications)." ((in 20 reviews)); "To transfer to another property, you had to get permission from your current manager." ((in 8 reviews)); "Lack of communication and training." ((in 7 reviews)); "Long hours; lots of paperwork" ((in 6 reviews)); "Upper management has a click of friends who are managers and they are all bad at there job" ((in 4 reviews))

What are the top reviewed Guest Services locations?

Washington , Fairfax , Naples , Ashford , Chantilly , Bear Mountain , Seattle , Lakeland , Williamsburg , Phoenix , Hertford , Big Sur , Paradise Inn , Mount Rainier , Orange City , Homestead , Chicago , Alexandria , Arlington , Vienna , Tomkins Cove , Houston , Anaheim , Dana Point , Breckenridge , Wilbur , Rainier , Longmire , Stehekin , Aberdeen

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Guest Services

Guest Services reviews

3.2

50% would recommend to a friend

(209 total reviews)

Gerard T. Gabrys

80% approve of CEO

41% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

3.1

Compensation and benefits

2.9

Culture & values

2.9

Career opportunities

2.6

Senior management

Guest Services has an employee rating of 3.2 out of 5 stars, based on 209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

209 reviews

2.0

Dec 22, 2017

Culture of mediocrity

Manager

Recommend

CEO approval

Business Outlook

Pros

Benefits are great, also if you work at an operation or the corporate office the food is good, plenty of good people work throughout all levels of management, easy to be promoted if you are good at your job

Cons

the company tries to apply hotel and restaurant management principals across the board, and it just doesn’t work. The cooporate office is over stretched for the size of the company and it is difficult to get IT support, help from HR, and payroll is slow and reluctant to solve problems. Likewise on the operations side, the company is stretched so thin that the pressure to cut costs and generate revenue is at times dangerous. The company has a bad record in DC, companies would often refuse to work with GSI.

2.0

Jun 10, 2014

The Smartest Men In The Room

Manager

Recommend

CEO approval

Business Outlook

Pros

Discounts on company properties and free lunch when you visit corporate.

Cons

I am not sure they understand the way the world works. They seem oblivious to the voice of employees or even consultants they hire. There is no structure for learning your actual job or how you will be measured. The compensation is below market. It becomes a slap in the face when you realize that the corporate employees have lunch prepared everyday on site.

2.0

Apr 18, 2012

General feeling of uneasiness and employee/ management dissatisfaction.

Bartender

Recommend

CEO approval

Business Outlook

Pros

Variety of jobs, beauty and/or interest of locations, overall comraderie of diverse workforce. Opportunity to serve, even get to know an ecclectic clientele.

Cons

No apparent interest in maintaining a cohesive staff. Very high turnover. Overall poor management. Uninventive menus. Caustic behavior between managers and toward frontline staff.

Viewing 7 - 9 of 209 Reviews

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Jobs at Guest Services

Reservation Agent - Monday to Friday, No Weekends!

Cashier - Monday to Friday, No Weekends!

Reservationist - Remote

Tipped Cashier- Sculpture Garden