Does Guest Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Guest Services employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Guest Services. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Guest Services?

50% of Guest Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Guest Services 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Guest Services?

Cashier (12) , Manager (8) , General Manager (6) , Administrative Assistant (4) , Dock Hand (4) , Front Desk Agent (4) , Assistant Manager (3) , Housekeeper (3) , Line Cook (3) , Summer Dock Hand (3) , Cashier/Barista (2) , Catering Attendant (2) , Chef Manager (2) , Concierge (2) , District Manager (2)

What are the pros of working at Guest Services according to real employee reviews?

"The people at GSI are all great to work with" ((in 18 reviews)); "Benefits are great but I feel like" ((in 17 reviews)); "good pay not much hard work" ((in 10 reviews)); "Friendly work environment" ((in 7 reviews)); "After work there are great opportunities to go hiking in one of the most amazing places on earth." ((in 4 reviews))

What are the cons of working at Guest Services according to real employee reviews?

"Management was awful." ((in 19 reviews)); "To transfer to another property, you had to get permission from your current manager." ((in 9 reviews)); "Little training with high expectations." ((in 8 reviews)); "Long hours; lots of paperwork" ((in 6 reviews)); "Upper management has a click of friends who are managers and they are all bad at there job" ((in 4 reviews))

What are the top reviewed Guest Services locations?

Washington , Fairfax , Naples , Ashford , Chantilly , Bear Mountain , Seattle , Lakeland , Williamsburg , Phoenix , Hertford , Big Sur , Paradise Inn , Mount Rainier , Orange City , Homestead , Chicago , Alexandria , Arlington , Vienna , Tomkins Cove , Houston , Anaheim , Dana Point , Breckenridge , Wilbur , Rainier , Longmire , Stehekin , Aberdeen

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Guest Services

Guest Services reviews

3.2

50% would recommend to a friend

(209 total reviews)

Gerard T. Gabrys

80% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Guest Services has an employee rating of 3.2 out of 5 stars, based on 209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

209 reviews

1.0

May 13, 2025

don't waste your time

Tour guide

Recommend

CEO approval

Business Outlook

Pros

The water was very pretty

Cons

Management was awful. No training. No real direction. Texts about daily schedule changes sent after you got there that sent you home with no hours that day. I arrived on time every day and had to wait for a "manager" to even show up so I could get to the time clock. When issues do arise they bury their heads and wait for it to go away.

1.0

Apr 29, 2025

Awful

Sales executive

Recommend

CEO approval

Business Outlook

Pros

Some nice people there. Plenty of work available

Cons

Zero focus on quality. More focused on volume

1.0

Apr 16, 2025

Soon to be ex employee

Reservations

Recommend

CEO approval

Business Outlook

Pros

work at home, decent schedule

Cons

Seriously a less then 40 cent raise!

Viewing 13 - 15 of 209 Reviews

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Jobs at Guest Services

Reservation Agent - Monday to Friday, No Weekends!

Cashier - Monday to Friday, No Weekends!

Tipped Cashier- Sculpture Garden

Reservationist - Remote