Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,204 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 44% of employees would recommend working at Gusto to a friend and 44% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Gusto?

44% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Customer Success Manager (9)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 140 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 130 reviews)); "Great people and teams" ((in 31 reviews)); "Everyone is friendly" ((in 28 reviews)); "Unlimited PTO and incredibly difficult to get fired (if you consider that a "pro")." ((in 28 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 57 reviews)); "Data Science has a reputation for good managers." ((in 39 reviews)); "The majority of teams are toxic AF and senior leadership is so disconnected from the realities of EEs and our customers." ((in 37 reviews)); "Inadequate training" ((in 25 reviews)); "Upper management does not care." ((in 22 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What Gusto locations have received the highest employee ratings?

San Francisco , Houston , Orlando , Atlanta , New York

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Gusto

Gusto reviews

3.1

44% would recommend to a friend

(1,117 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Compensation and benefits

3.1

Culture & values

2.9

Career opportunities

2.6

Senior management

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

1K reviews

3.0

Mar 10, 2026

Nice is not the same as honest

Engineering

Recommend

CEO approval

Business Outlook

Pros

- well-curated workspaces - smooth onboarding - long-tenured engineers seem to enjoy a lot of comfort - easy to get help on some topics

Cons

- rhetoric does not match reality - "beware 'Gusto nice' " was the best advice I got - internal support is inconsistent - strong but hidden undercurrent of "everyone for themself" - people seem prone to underdisclosure to maintain advantage

5.0

Mar 4, 2026

Decent Pay, good WLB, nice people

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Pay is decent - WLB is good - People seem enthusiastic about working here

Cons

- IPO probably never happening since company started in 2011 so half your "total comp" is monopoly money

4.0

Mar 4, 2026

gusto swe 1

Swe intern

Recommend

CEO approval

Business Outlook

Pros

great work life balance, flexible schedule

Cons

non ipo, small team size

Viewing 37 - 39 of 1,117 Reviews

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Jobs at Gusto

Benefits Onboarding Advocate

Service TM/ Liner/ Cashier

Benefits Enrollment Specialist

Member Benefits Specialist

Partner Success Manager

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Nice is not the same as honest

Decent Pay, good WLB, nice people

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