Gusto reviews

3.1

44% would recommend to a friend

(1,117 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Mar 13, 2026

In decline

Recommend
CEO approval
Business Outlook

Pros

- Decent comp - Higher level staff can WFH but only 3 out of 5 days.

Cons

- No hope of IPO and liquidity events are rare. - Talent is leaving but slowly due to crummy job market - Refusal to address underlying infrastructure issues in favor of new features that release to mixed customer reception. - Company tracks number of PRs opened, closed, merged as a performance metric, promotions have already been given based on these metrics. - Directionless AI mandates. Every engineer meeting is how LLMs will replace us but then no official guidance and what we're supposed to do and what processes require LLMs in a mandatory sense. - Increasing pressure on performance with associated metrics now being tracked but the metrics are useless. - C Suite and Board of Directors heavy LLM boosters with ties to other LLM companies - Official communications stating LLMs will take over the entire software lifecycle and error handling recovery aspects of the job. Which seems dangerous given the sensitivity of data we handle.

3.0
Mar 12, 2026

Getting worse

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay (pretty good) Benefits Time off

Cons

Micromanaging Leadership favorites Difficult to move internally Wellness stipend removed in favor of an AI stipend

1.0
Mar 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits until they stopped paying for our medical and removed all the stipends and incentives! They do let you off whenever you ask !

Cons

Sneaky managers Low diversity equality’ Fake environment in whole No opportunity for advancement Back to back to back to back calls where everyone transfer to whoever they want when they want . Wasn’t trained on the information they want us to help customers with very difficult issues regarding payroll ,taxes and retirement accounts so I know a lot of customers have been misinformed and screw up their finances due to this company , A lot of Micro managing you can’t breathe without a ping from WF I’m overwhelmed and holding on but please listen to my advice, I believe gusto is now needing more younger workers because the seasoned employees whom are fed are dropping like flies . Also they are having funding issues regarding no submission of their IOP! Layoffs soon !

Viewing 34 - 36 of 1,117 Reviews

Glassdoor has 1,204 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.