Gusto reviews

3.1

44% would recommend to a friend

(1,117 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Apr 22, 2016

Used to be good

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You're working with very smart people who become your close friends. Free meals, and a great product which is truly working to revolutionize the broken payroll/HR industry.

Cons

Expectations for employees are well above what is possible due to product limitations, constantly changing personnel and direction. Employees are not set up for success and live in fear of being let go at any moment despite good performance. Management is like an old boys club of Ivy league grads and heavy favoritism plays a part into who gets opportunities versus who does not. This is not at all a meritocracy. Gusto drills it's values into every employee's head to where you could recite them in your sleep, but in the past 8 months, actually living up to these values has all but been abandoned. The commonly recited slogan is "Humans are not resources" though this is EXACTLY how employees are treated. I agree with every single critical review here and as you can see there is a running theme. You can't expect for the company to do well, and for employees to be passionate about company goals when employees themselves are not treated properly. There is very little recognition for success, but if you're not doing well, don't expect to be given any feedback or even keep your job. The facade of culture and community is trumped by an underlying sense of resentment that is growing amongst employees, and management and the people team seem to refuse to admit or recognize this. There is absolutely zero career development and the lack of titles does not set up anyone for success for the future of their career. I understand this was done to avoid egos developing internally, but there are definitely huge egos within Gusto that have nothing to do with job title. Many employees are overqualified for their job titles, and not given any room to grow within the company. All management and upper level positions are posted on our career website, no promoting from within.

avatar
Gusto Response
10y
Thank you for taking the time to share your views, and I’m sorry that your experience at Gusto did not live up to expectations. We take these reviews incredibly seriously, and are appreciative of folks who share their opinion on what is and is not working. While not perfect, and there is still a long journey ahead of us with much to be done, we hope we are taking steps in the right direction. In the last 8 months, your team went through a lot of change - changes in leadership & goals, and understandably, that led to concerns, which we have taken to heart. In that same timeframe, career levels, attributes, and performance development have been launched and we continue to collect feedback to improve them. We continue to focus on better strategic planning, goals setting, hiring of experienced leadership, and development of existing leadership. If you have ideas that you’d like to share, please do! While you are no longer at the company, you are still part of the Gusto community and your opinion is very much appreciated.
2.0
Aug 19, 2023

Meh and most people are just coasting

Recommend
CEO approval
Business Outlook

Pros

Easy work life balance, and enough chaos to hide incompetence, other job or just quietly quit Reasonable compensation especially combined with what’s above - good food

Cons

Chaos, constantly changing direction and incompetent middle management who spends their days in meetings High performers are leaving, nothing can get done

2.0
Jun 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Outright abuse isn't tolerated, the offices are very fancy.

Cons

Every recent positive review is for a well paid, salaried position from departments that have few roles that will open. - In my year here we have gone from flexible work times in order to promote a healthy work-life balance to punishment/termination for arriving 6 minutes outside our assigned window. - Your benefits package will change via email mid-day on a Thursday. Not a single performance cycle I have participated in has been "standard." - Whether you will actually have an opportunity for promotion is changed so frequently that you will never know if you have a career path here. The answer is likely no, as very few people last beyond 3 years. - There is a constant scramble to make up for the brain drain that comes with high turnover. - The pay is sub-standard for the work. Equivalent positions post higher salaries on LinkedIn, but when this is brought up people are told it's untrue when the evidence is clear. - Pay zones were changed without telling any employees. Executive staff will spend time in all-hands meetings talking about their extravagant international vacations while half the staff can't afford to live within commuting distance to expensive offices. - Changes are constant and appear to be without meaning. It's clear that leadership is scrambling to cash in on an IPO. - The company plays fast and loose with rules and regulations in the benefits department. - I saw another review mention the term "gaslight." While I think this term is overused, it's true here. You will be told one thing and then somebody will insist it's never been said, even if there are receipts. - Any forward-thinking values are nominal. The company does not practice what they preach. There are affinity group activities, but if you are an hourly employee you must choose between those and good metrics, which directly affect pay and treatment.

Viewing 46 - 48 of 1,117 Reviews

Glassdoor has 1,204 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.