Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,210 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 45% of employees would recommend working at Gusto to a friend and 44% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has been stable over the past 12 months.

How satisfied are employees working at Gusto?

45% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Onboarding Advocate (10)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 142 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 120 reviews)); "Great work life balance" ((in 28 reviews)); "Everyone is friendly" ((in 28 reviews)); "Great people and teams" ((in 25 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 55 reviews)); "The majority of teams are toxic AF and senior leadership is so disconnected from the realities of EEs and our customers." ((in 41 reviews)); "Data Science has a reputation for good managers." ((in 40 reviews)); "Saying training is poor is being generous." ((in 32 reviews)); "Upper management does not care." ((in 25 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

45% would recommend to a friend

(1,123 total reviews)

Joshua Reeves

49% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Compensation and benefits

3.1

Culture & values

2.9

Career opportunities

2.6

Senior management

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,123 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Aug 5, 2022

50/50 love hate

Market development representative (mdr)

Recommend

CEO approval

Business Outlook

Pros

- great benefits, stock shares, 401k - work culture is empathetic - hybrid model

Cons

- work/life balance is beginning to crumble - lots more work for not enough pay - room for growth (but very messy to get promoted - usually hiring external compared to internal)

1.0

Aug 4, 2022

People Empowerer - Tax Resolution

People empowerer

Recommend

CEO approval

Business Outlook

Pros

In hindsight, it's hard to find many.

Cons

Complete chaos. Everything is done in spreadsheets, even things Salesforce can do. Employees are judged on metrics but the metrics aren't accurate and we tell them such. Processes are constantly changing but I don't mean in the normal start-up way, I mean in a very reactive, chaotic, the building is on fire way. The company doesn't seem to get that a CSAT score of 50% due to tax resolution response times is easy to fix without a year-long strategy and broken processes based on broken spreadsheets. Everything, including case assignment, is manual. This company is 10 years old and acts like they're in their first year.

4.0

Aug 4, 2022

Company cares about employees, questioning the future

Manager

Recommend

CEO approval

Business Outlook

Pros

- The company has scaled headcount conservatively, so the tech recession isn't hitting our bottom line yet - Truly flexible working environment, tons of autonomy - Rich benefits package (aside from 401k match, which is a major issue)

Cons

- No 401k match - So few people left with any real tenure that I really question whether long term success is possible - Every small decision is like passing a bill in congress. Takes months of back and forth, in the end the decision is convoluted and lacks any real impact - The culture values woke-ism over core business needs

Viewing 589 - 591 of 1,123 Reviews

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50/50 love hate

People Empowerer - Tax Resolution

Company cares about employees, questioning the future

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