Gusto reviews

Lazy manager so no mentoring or coaching. I don't even know where they are half the time. Metrics are unattainable. for example in order to make my quarterly quota I have to work cases that are supposed to be worked by higher level agents. Their processes are all over the place. Pay starts super low and really is not even a livable wage at 40k...they promise raises every 3 months in the interview but they don't mention it's bases on numbers that are not attainable You have to solve 30+ emails a day but their will be maybe 20 available for a staff of over 100 to grab. so how can you solve emails when there aren't any. A lot of ppl from my training class have left and I'm looking. The benefits aren't that great. Free healthcare is okay but most companies offer that. What about a mentor program. tuition reimbursement? Also their are no higher up manager that are POC so that says quite a bit right there

Many of the most senior leaders have failed to continue the great work of the co-founders. Scaled too quickly. Senior leadership is mistrusted and there has been especially high leadership turnover in sales, people and operations. Many Gusties who care and helped lay the foundation are less hopeful than ever before. And, the company came out with a "shared sacrifice" mantra due to Covid that is incongruent with the long-term mission and the wellbeing of most employees.