Pros
Despite some of the reviews I've seen, my experience with Gusto has been nothing short of amazing. Yes, there is room for improvement, but no company is going to have everything "right." If you don't like talking on the phone, don't waste your time applying because that is what your position entails. Everything is what you make it, and I have genuinely felt supported and valued working for Gusto. I love the fact that I am permanently remote, and I can be home with my child. Not to mention you are well compensated, and the benefits are great.
Cons
- There could be better software provided to the employers that use the platform. - Wait times for customers can be unreasonable so I can understand why a lot of them are upset when speaking with them on the phone. - There could be an improvement with their metrics as well.
