Gusto reviews

3.1

44% would recommend to a friend

(1,117 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Nov 25, 2025

Act Now, Think Later

Recommend
CEO approval
Business Outlook

Pros

- Some of the people are really great people - Leader in the SMB HR space

Cons

- Act now, think later mentality with major decisions. Decisions are often made based off vibes and feelings without the appropriate amount of research. Low-stakes example, like most companies, they decided to start forcing folks to go in two days a week, but didn't realize some of their locations didn't have enough seats until everyone showed up the first week. Imagine wasting an hour commuting just to not even have a desk to sit at. - The leadership team (Both revenue and the executive team) cannot focus or prioritize. During your tenure, you will certainly be assigned a project that is presented as critical to the business's success, only to have it never be mentioned again after two weeks. - Leadership often would rather focus on shiny new ideas as opposed to foundational issues that have plagued the business for years, which cause a ton of leakage in terms of efficiency, productivity, and revenue. - Leadership will often listen to feedback, but will solve for said feedback without consulting those it affects or those doing the legwork. This often leads to them unintentionally creating more problems that the folks doing the gruntwork need to clean up. - Because the business is so siloed and there is very little focus on foundational work or scalable infrastructure, there are several single points of failure across the business. If someone or a group of people at any of these points of failure takes a leave of absence or exits the business, it ends up being a huge fire.

3.0
Nov 21, 2025

Pros and Cons

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People: Most people are friendly and happy to help Benefits: Excl. retirement benefits, decent benefits here Customer: Genuinely customer obsessed AI upskilling: Investing in upskilling the team in AI tools Company growth: Gusto is doing well, which is a good place to be in this economy

Cons

Priorities: Can be chaotic with priorities shifting quickly Org: Acts like a mega sized organization - way too many dependencies to get things done

Viewing 76 - 78 of 1,117 Reviews

Glassdoor has 1,204 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.