Gusto reviews

3.1

44% would recommend to a friend

(1,117 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Nov 18, 2025

SWE

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay for a stressful job

Cons

Company is like a cult

2.0
Nov 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Coworkers are supportive, and the platform is generally easy for users to navigate. There are occasional opportunities to move into different areas, and the company offers stipends and affordable benefits.

Cons

Most of the role involves handling callers. Escalation options can be limited and it would be helpful to have clearer pathways for difficult situations. Retirement benefits could be stronger.

4.0
Nov 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Employer paid benefits, $500 anniversary bonus, Mental Health resources, Supportive/Empathetic Team Leads

Cons

Constant changes to Gusto website for customers with little to no heads up for employees Metrics that aren't always calculated fairly, which affects compensation increases

Viewing 79 - 81 of 1,117 Reviews

Glassdoor has 1,204 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.