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      Gusto

      Engaged Employer

      Gusto reviews

      3.1

      45% would recommend to a friend

      (1,120 total reviews)

      Joshua Reeves

      51% approve of CEO

      45% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Work/Life balance

      3.4

      Compensation and benefits

      3.2

      Culture & values

      2.9

      Career opportunities

      2.6

      Senior management

      Gusto has an employee rating of 3.1 out of 5 stars, based on 1,120 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Jul 16, 2020

      Beware of CX Roles and reviews from "new hires" on this site

      Full stack customer care
      Recommend
      CEO approval
      Business Outlook

      Pros

      -IINCREDIBLE peers -great health insurance and other benefits

      Cons

      -Leadership (within Full-stack team)is all talk with support and facilitation, little to no real action will come from their words -Pay is not reasonable for the amount of stress and responsibility put on the employees (especially to live and save in cities like Denver and SanFran) -"People Team" or HR are inexperienced and lack the skills to support. Their actions cause serious repercussions to the lives of the employees -This job is STRESSFUL, DRAINING, AND EMOTIONALLY TAXING. Little to no control over your day, constant work with frustrated customers, push to meet metrics (QUANTITY over QUALITY). -"Unlimited time-off" is not accurate at all and it is very difficult to be approved for PTO -Higher Leadership turns a blind eye to the situation with Customer Service teams.

      5.0
      Jul 8, 2020

      Software Engineer Review

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working here for 4 years so far. Great people to work with, lots of collaboration with people outside of your org. Very open to feedback and suggestions

      Cons

      Nothing unique comes to mind

      1.0
      Jul 6, 2020

      Horrendous. Run away as fast as you can.

      Payroll specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are seriously none if you’re in payroll care, this is the worst job I’ve ever had and to the poster who says we haven’t had other jobs that speaks to the indifference the rest of the company has for engagement. I have had multiple jobs with much more responsibility than this one and when I interviewed they lied and said it would definitely utilize the skills I have been able to develop this far in my career. On top of that my degree qualifies me for much more while I had colleagues with professional licenses that were ignored and should have placed them in a much higher position. Gusto has zero pros to the point that I’m telling local businesses I’m close with to cut ties.

      Cons

      Notice the recent wave of good reviews after specifically payroll care employees left reviews talking about their experience. All from folks who did not identify as customer engagement so they have zero context to what payroll care is going through. Let that be an example to the shadiness and bs this company will give you. Instead of owning up they are desperately still trying to save face. You will just be a number of you are in engagement. I can’t stress this enough, DO NOT TAKE THIS POSITION IF YOU WANT TO BE HAPPY.

      Viewing 847 - 849 of 1,120 Reviews
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      ReviewsGusto reviews

      Glassdoor has 1,207 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.