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      Gusto

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      Gusto reviews

      3.1

      45% would recommend to a friend

      (1,118 total reviews)

      Joshua Reeves

      51% approve of CEO

      45% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Work/Life balance

      3.3

      Compensation and benefits

      3.2

      Culture & values

      2.9

      Career opportunities

      2.6

      Senior management

      Gusto has an employee rating of 3.1 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      May 15, 2016

      Long way to go but a company that truly aspires for the best

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Humble, down to earth, but fiercely intelligent people. Everyone contributes and there is no room to chill on the sidelines. Company is still at a stage where there is tremendous opportunity to grow and find your own niche.

      Cons

      The usual ups and downs of an early stage company. There are still many unknowns but that's part of the fun!

      avatar
      Gusto Response
      10y
      Thanks for sharing your experience, and thinking about the long-term. You’re right - the many unknowns are part of the fun! As we often say here, in startups “change is the only constant.” We fully agree that the most important part of this is to learn from our past and strive to do it better next time. The journey is long, and there’s lots to learn along the way. Appreciate your help in contributing to how we grow!
      1.0
      May 4, 2016

      Total Let Down

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a good product. They have a lot of perks like free meals, unlimited PTO and 401k matching - that's about all I can think of on the positive side.

      Cons

      They sold themselves on the company culture and values, but it all felt fake and forced once I started. People are solely resources there, which is everything they say they shouldn't be. No room for growth or career development, a ton of misguided and untrained management and zero work life balance. They push you to your limits and show no appreciation for it and then let people go without the blink of an eye.

      avatar
      Gusto Response
      10y
      We are truly sorry that your experience at Gusto was a letdown. We have grown a lot in the past year, and it did stretch us thin on the career support side as you pointed out. This year, one of our top priorities is to provide better training and resources for PEs and give more support and guidance for individual career tracks and development. In terms of working to your limit, that does not sound good. The intent in having an open vacation policy is based on ownership mentality that Gusties are empowered to take the time they need to rest and recharge to be the best version of themselves. If any Gustie feels that they are not receiving support from their PE on this matter or any others, we encourage them to reach out to the People Team for support and guidance. Thank you for the advice - this is a priority. As mentioned, we are developing more support for our existing leaders, in addition to hiring more experienced leadership. In terms of values, it is something we discuss frequently, and we’ll keep improving and iterating on how we can best embody them.
      5.0
      May 4, 2016

      Doing meaningful work with an A+ team

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      My personal experience since joining 6 months ago has been great, I truly love coming to work every day and have been really impressed with the level of work being done and how genuine everyone is here. We are solving a meaningful problem for SMBs and we serve over 30,000 of them today, not many companies at this stage can say that, and it's pretty incredible to be a part of. We also know where we are heading and have a great roadmap and milestones to hit this year. I'm pumped! There are really no egos here, I love the team work and the camaraderie and also feel like I have been welcomed to Gusto with open arms and supported as I have gotten ramped up. Where many startups are struggling right now, Gusto seems to be thriving.

      Cons

      There has been some recent changes and last year we grew quickly, so I can sense that some teams have gone through growing pains and there hasn't been as much leadership as folks have wanted. But, it feels like we are taking the next steps to address these issues and things are getting back on track. Also, much has been made of lack of work life balance here, but for me this hasn't been an issue. I'm a parent and have found a very supportive environment here and a manager who allows me to have flexible work hours so that I can get home at a reasonable time. If you take ownership over your time and advocate for a flexible schedule I've found that folks are very accommodating.

      avatar
      Gusto Response
      10y
      We’re happy to hear that your experience ramping up at Gusto has been positive, and that you are excited to work at Gusto on a meaningful problem with meaningful impact, with people you respect and enjoy. The advice to management is excellent, and it is in the roadmap for 2016 to expand how People Development is done, with the primary focus on PE development to better empower their teams and individuals (keep us honest here that we make good progress on it by the end of the year). Thanks for applying ownership mentality to your approach to work, and definitely reach out to your PE and/or the People team is there’s ever anything we can help with!
      Viewing 994 - 996 of 1,118 Reviews
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      Glassdoor has 1,205 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.